38001 Bpo Jobs - Page 31

Job Title: Customer Service Executive Location: Pune (On-site | Walk-in Drive) budget: 3 to 4 lpa Department: Customer Experience Type: Full-time About Us At Palmonas, India's first demi-fine jewelry brand, we blend luxury with everyday wear. As a fast-growing D2C brand, we're looking for passionate individuals who can deliver exceptional customer experiences and build strong client relationships. Role Overview We are seeking enthusiastic Customer Service Executives to join our team in Pune. The role involves handling customer queries across multiple channels, ensuring smooth order support, and delivering excellent after-sales service. Key Responsibilities Handle inbound and outbound custome...

TECH MAHINDRA - HIRING For INTERNATIONAL VOICE PROCESS Key Responsibilities: - VOICE Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: - Graduate/Undergraduate degree - Excellent communication skills can apply - Candidates with 6-12 months of international process experience can Apply Selection Process: - HR Interview - Assessment - Ops Interview Compensation: - Experienced Candidates: Up to 5.5 LPA (depending on your last CTC and performance in the interview and process) Shif...

Customer Operations –CHAT- Associate Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 Specialisation – International BPO, Chat Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able ...

Customer Operations –Chat and Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Location- Pune Shift Timings – Flexible 24x7 |Management Level – Senior Manager Specialisation – International BPO, Chat. About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our chat contact centre is the heart of our customer interactions, and we are looking for a Senior Manager to lead our dedicated team. If you have a passion for customer satisfaction, team leadership, and operational excellence, we want you on our team. Position Summary: The Senior Manager, Chat Contact Centre, will oversee the daily operations of our chat contact centre. This ...

Customer Operations - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 |Management Level – Manager Specialisation – International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be ...

Customer Operations - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 |Management Level – Manager Specialization – International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be ...

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice/Chat process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team memb...

Location: Chandigarh/Mohali About Us: eClerx is a leading provider of Business Process Outsourcing (BPO) services in the telecom industry. We specialize in delivering high-quality, cost-effective solutions to our clients, helping them streamline their operations and improve customer satisfaction. Job Overview: As a Recruitment Analyst, you will play a pivotal role in ensuring the acquisition of top talent for our BPO operations in the telecom sector. You will be responsible for sourcing, screening, and selecting candidates who possess the skills and expertise necessary to excel in various roles within our organization. Key Responsibilities: Talent Sourcing: Utilize various channels such as j...

Job Description: Inbound Chat – Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversati...

Sutherland Is Hiring For International Voice Process !!!!!!! Freshers Welcome !!! Job Description: We are looking for enthusiastic and customer-focused International Voice Process Executives to handle inbound/outbound calls from international customers, resolve queries, and provide excellent customer service. Key Responsibilities: Handle inbound/outbound calls from international customers Resolve customer queries related to products/services Provide accurate information and solutions in a timely manner Maintain professionalism and quality standards on every call Document call details and update records in the system Meet performance metrics like AHT, CSAT, and quality score Required Skills &...

WE ARE HIRING! Position: Customer Support Associate Location: Mumbai Process: International voice process Experience: Fresher & Experience Eligibility: Graduate/ UG What We Offer: 5-day work week Rotational shifts Salary: 25 k to 32 k work with a global brand Growth opportunities with the organisation Dont miss this opportunity to grow with us!

Job Description Job Responsibilities : Quality Management: Define, implement, and maintain a robust quality management framework across all e-commerce BPO processes. Develop and oversee quality assurance (QA) strategies, audits, and performance improvement plans. Monitor service-level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics to ensure compliance and optimal performance. Conduct root cause analysis for quality failures and implement corrective/preventive actions. Process Improvement: Identify areas for process optimization and lead initiatives to enhance operational efficiency. Benchmark industry best practices and introduce innovative methods to...

We are hiring Position : Customer Support Associate Rotational shift Rotational week off 5 days working 2 Rotational week off International voice process one way cab for more inform : 9713451996

Being a FASTRACK sales and marketing company, here we are looking to get expansion by scouting THE BEST HUMAN COMMERCIAL from across COIMBATORE. WE ARE OPEN FROM OFFICE. WE BUILD PEOPLE TO BUILD BUSINESS Required Candidate profile *Dynamic & Hardworking Freshers *Inter-personnel skills and Communication skills *Graduate & Post Graduate Freshers *Freshers willing get trained in all the areas of management *Immediate Starters

ANZ is looking for Customer service, Fraud and Scams First Responders Officer to join our team Roles and Responsibility Respond to customer inquiries and resolve issues professionally. Investigate fraud cases and identify patterns and trends. Develop and implement strategies to prevent scams and fraudulent activities. Collaborate with internal teams to resolve complex customer complaints. Analyze data and reports to identify areas for improvement in customer service and fraud prevention. Provide training and guidance to junior team members on best practices. Job Requirements Strong knowledge of customer service principles and practices. Experience in fraud investigation and analysis. Excelle...

Acko is looking for Associate OPD Claim to join our team Roles and Responsibility Manage and process OPD claims efficiently. Coordinate with various stakeholders to resolve claim-related issues. Analyze and identify trends in claim processing to improve efficiency. Develop and implement process improvements to boost productivity. Collaborate with cross-functional teams to achieve business objectives. Ensure compliance with regulatory requirements and company policies. Job Requirements Strong knowledge of claim processing and management principles. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersona...

Barclays is looking for Specialist Customer Care Support to join our team Roles and Responsibility Provide exceptional customer service and support to clients through various channels. Resolve complex customer complaints and issues professionally and promptly. Collaborate with internal teams to enhance overall customer experience. Develop and implement process improvements to boost efficiency and effectiveness. Analyze customer feedback and suggest changes to products or services. Maintain accurate records of customer interactions and transactions. Job Requirements Minimum years of experience in customer care support or related field. Strong communication and problem-solving skills. Ability ...

Exp. in BPO Industry- International Voice Team Leader - 7.5 lpa (Ahmedabad)- Gaming Process (Any process would work) Team Leader- 8.5 lpa (Noida/ Gurgaon)- Sales Process (International hardcore sales/Upselling/collection) 5 days working- US shift

Barclays is looking for Specialist customer care support to join our team Roles and Responsibility Provide exceptional customer service and support to clients through various channels. Resolve complex customer complaints and issues professionally and promptly. Collaborate with internal teams to enhance overall customer experience. Develop and implement process improvements to boost efficiency and effectiveness. Analyze customer feedback and suggest changes to products or services. Build strong relationships with customers to increase loyalty and retention. Job Requirements Minimum years of experience in customer care support or related field. Strong communication and interpersonal skills. Ab...

Barclays is looking for Specialist customer care support to join our team Roles and Responsibility Provide exceptional customer service and support to clients through various channels. Resolve complex customer complaints and issues professionally and promptly. Collaborate with internal teams to enhance overall customer experience. Develop and implement process improvements to boost efficiency and effectiveness. Analyze customer feedback and suggest changes to products or services. Build strong relationships with customers to increase loyalty and retention. Job Requirements Minimum years of experience in customer care support or related field. Strong communication and interpersonal skills. Ab...

Barclays is looking for Specialist Customer Care Support to join our team Roles and Responsibility Provide exceptional customer service and support to clients through various channels. Resolve complex customer complaints and issues professionally and promptly. Collaborate with internal teams to enhance overall customer experience. Develop and implement process improvements to boost efficiency and effectiveness. Analyze customer feedback and suggest changes to products or services. Maintain accurate records of customer interactions and transactions. Job Requirements Minimum years of experience in customer care support or related field. Strong communication and problem-solving skills. Ability ...

Acko is looking for Associate OPD Claims to join our team Roles and Responsibility Manage and process claims related to OPD. Ensure accurate and timely processing of claims. Collaborate with internal teams to resolve claim-related issues. Develop and implement effective claim management strategies. Analyze and report on claim performance metrics. Identify areas for improvement in the claims process. Job Requirements Strong knowledge of claim processing and management principles. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Strong communication and interpersonal skills. Experience with claim management software and systems. Strong a...

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Gurgaon Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Hello Jobseekers, Greetings from Shining Stars ITPL! Hiring for an enthusiastic customer service executive to join our team on an immediate basis. Job Description: Job Profile: Customer Service Executive Salary: 16k to 30k ctc Location: Noida, Delhi Eligibility: Any UG/ Graduate/ Fresher/ Experience Shift: Rotational Shifts for boys and day shift for girls Roles and respnsibilities: 1. Handling customer's queries related to the process. 2. Maintain discipline at work and coordinating with the internal team. 3. Maintaining a positive company image by proactively identifying customer needs. 4. Delivering fast and effective solution to customer. Interested candidates may feel free to apply. Feh...

Inbound and Outbound Hindi Voice Process Resolving Customer Queries. Passion to Speak to customers and solve their queries Eligibility: Any Qualification preferably a graduate Must be fluent in English , Tamil & Hindi (Mandatory) Added advantage to speak in any other regional language Freshers / 6 months - 1 year experience in Voice Process will also be considered. Flexible to work in rotational day shift (6 Days ) with rotational week off. Immediate Joiners only Interested Candidates can walk in to the below mention venue for F2F Interview ( 10.30 AM - 5:00PM) or Contact HR Nivetha- 7824006646