11894 Bpo Jobs - Page 32

Job Description: As an Assistant Manager - AR, you will provide leadership and direction to the team, ensuring productivity, quality, and overall project performance. Your responsibilities will include guiding the team to complete daily workloads within the specified Turnaround Time (TAT), monitoring and managing workflow to meet agreed Service Level Agreements (SLAs), and resolving any personnel issues that may arise. You will also be responsible for learning and implementing new client systems, organizing training for new and existing team members as per project requirements, identifying training needs within the team, and conducting regular performance reviews. To excel in this role, you should have a minimum of 8 years of experience in US healthcare with a strong understanding of Accounts Receivable (AR) concepts. Additionally, you should possess excellent people management, interpersonal, analytical, and leadership skills. Client management skills are also crucial for success in this position. A graduation degree is mandatory for this role. If you are looking to take on a challenging role that involves team leadership, client management, and process improvement in the healthcare sector, this Assistant Manager - AR position is an ideal opportunity for you.,

We’re Hiring – International Voice Process Location: Noida, Sector 144 Salary: Up to 35 (CTC) Transport: Both Side Cabs Eligibility Criteria: Minimum 3 months of experience in an International Voice Process Required Candidate profile Why Join Us? Attractive salary package Stable and growing work environment Opportunity to work with a leading global BPO Employee-centric culture and benefits 7880527464

Undergrad/Graduate Fresher and Experience Both can apply. Both side Cabs & Meals 5 Days Working Sat-Sun Fixed Off Excellent Communication Skills Salary Up to 30K in hand To apply, WhatsApp your cv on 8700694564 / 9870574797 Required Candidate profile Undergrad/Graduate with 6 months Experience. Excellent Communication Skills Required To apply, WhatsApp your cv on 8700694564 / 9870574797

Yellow Calls is a fast-growing outsourcing call center that provides top-tier services such as telemarketing, customer support, data collection, and market monitoring. They are currently expanding their international team and are in search of a motivated Business Development Executive to spearhead new client growth opportunities. As a BPO Call Center Executive at Yellow Calls, you will play a pivotal role as the primary point of contact for both customers and prospects, handling both inbound and outbound interactions. Your primary objective will be to ensure exceptional service delivery, nurture strong relationships, and drive positive business outcomes, all of which are critical to maintaining the brand's reputation and customer retention strategy. The key responsibilities associated with this role include efficiently managing inbound calls by promptly addressing customer queries via phone, email, and chat, providing accurate information about products, services, and policies, and resolving issues in a timely manner while escalating complex cases when necessary. Moreover, you will be responsible for initiating outbound outreach activities by proactively connecting with potential or existing customers for sales, follow-ups, surveys, or lead generation purposes, identifying customer needs, pitching relevant offerings, and facilitating transactions where applicable. Additionally, maintaining detailed records of all interactions in the CRM system, tracking call details, resolutions, and lead outcomes, and adhering to quality standards and KPIs like AHT, FCR, conversion rates, and CSAT are integral parts of the role. Participation in coaching sessions, training programs, and process improvement initiatives is also expected. The ideal candidate for this position should be fluent in both English and Hindi, with knowledge of Tamil and Telugu languages considered advantageous. A high school diploma or equivalent is required, while a bachelor's degree is preferred. Candidates with 1-2 years of experience in a BPO, call center, or customer service environment, along with strong verbal and written communication skills, active listening abilities, customer-centric attitude, problem-solving skills, multitasking capabilities, and effective time management are encouraged to apply. Yellow Calls offers a competitive salary package with performance bonuses, 28 paid vacation days, and the opportunity for growth within an international and collaborative team. Additionally, internet costs are reimbursed to employees as part of the benefits package.,

Job Title: Senior Manager - Delivery Quality Department: Delivery Quality Specialty: EM IP & OP Location: Coimbatore-I Job Summary: As a Senior Manager - Delivery Quality, you will lead a team focused on ensuring the highest standards of quality across all deliverables and processes related to the product or service delivery. You will collaborate with cross-functional teams, monitor project health, implement continuous improvement initiatives, and ensure that all customer requirements and expectations are met or exceeded in every delivery. Key Responsibilities: Quality Management: Ensure that all delivery processes are aligned with organizational standards and customer expectations. Monitor and assess the quality of products and services at every stage of delivery. Process Optimization: Identify, recommend, and implement process improvements to enhance delivery performance, reduce defects, and increase overall efficiency. Team Leadership: Manage and mentor a team of quality assurance professionals, fostering a culture of accountability, performance, and continuous learning. Cross-Functional Collaboration: Work closely with project managers, delivery teams, and other stakeholders to ensure the integration of quality measures throughout the project lifecycle. Risk Management: Identify and mitigate risks that could impact the quality of deliverables, ensuring that issues are resolved proactively. Reporting & Analytics: Develop and maintain key performance indicators (KPIs) to track and report on quality-related metrics. Prepare reports for leadership to highlight progress and areas for improvement. Customer Satisfaction: Ensure that the delivery meets customer expectations and aligns with agreed-upon quality criteria. Handle customer feedback and ensure appropriate corrective actions are taken. Training & Development: Provide coaching and training to team members and other relevant stakeholders to build quality awareness across the organization. Audit & Compliance: Conduct regular audits of deliverables and ensure compliance with industry standards, certifications, and regulatory requirements. Qualifications: Education: Bachelors degree or Masters degree. Certifications like Six Sigma, Lean, etc are a plus. Experience: 10 to 15 years of experience in quality management, project delivery, or a similar role, with at least 5 to 8 years in a managerial position. Experience in US healthcare RCM is a must. Skills: Strong knowledge of delivery management and quality assurance methodologies. Proficient in process improvement tools and techniques (e.g., Six Sigma, Lean). Experience working with cross-functional teams and managing multiple stakeholders. Excellent communication and interpersonal skills. Data-driven approach to decision-making and problem-solving. Ability to analyze and interpret complex data sets to drive improvements. Certifications: Six Sigma, Lean, PMP, or other relevant quality or project management certifications are highly desirable. Desirable Attributes: Strong leadership capabilities, with the ability to inspire, mentor, and develop teams. A proactive approach to problem-solving, with a keen eye for detail. Strong customer focus with a commitment to delivering high-quality results on time and within scope. Ability to manage change and navigate complex situations with a positive and adaptable mindset.,

100+ Voice Process, Opportunities are available for a TOP MNC located Noida. No of Positions: 150 ---------------------- Salary: 18.5 K In hand + 25 K In hand + Incentives Graduates & Undergraduates can apply Freshers & Experienced candidates can apply. Comfortable Shifts. Should have good language proficiency. CONTACT IMMEDIATELY. ------------------------------------------- Senior HR Manisha - 9541651940 ( Call & WhatsApp your Resume) Email: manishadembi223@gmail.com NO CHARGES PLEASE REFER FRIENDS & COLLEAGUES

We are looking for Freshers to work for chat process Freshers and Experience both can apply Easy selection, Walk-in Interview, non voice chat support hiring Night Shift No sales, No Target Salary up to 22000 Ahad 7251866218 rehman 7208698865

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, Salary up to 26000 Need Good English speaking Call HR Zeba 7304275215 Ahad 7251866218

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 35000 Need Good English speaking Call HR sana 7506864285

We have urgent requirements for INTERNATIONAL VOICE PROCESSES for a TOP MNC at Gurgaon. Salary Range: 35K to 45K inhand + Incentives & cab. Minimum 1 year of Customer support experience is mandatory. Looking for immediate to 7 Days Joiners. Looking for Graduate candidates. Sat & Sun are fixed off Should have excellent communication skills CONTACT IMMEDIATELY. ------------------------------------------- Senior HR Manisha - 9541651940 ( Call & WhatsApp your Resume) Email: manishadembi223@gmail.com NO CHARGES PLEASE REFER FRIENDS & COLLEAGUES

Job Description As a Senior Process Associate at Adeeba E-Services Private Limited, you will be a part of the Outbound Website Sales Process (Voice) team. Your primary responsibility will be to engage with UK/USA customers to sell website development services. To excel in this role, you should have a minimum of 6 months to 2 years of experience in Website Selling BPO. The annual salary for this position ranges from 1.5 Lacs to 2.25 Lacs. This full-time position is based in Kolkata (Salt Lake) and involves working the night shift. As a Senior Process Associate, you will be expected to demonstrate proficiency in outbound voice processes related to website sales. To be eligible for this role, you must possess prior experience in international outbound website sales and be willing to work during night hours. Immediate availability for joining the team is essential, along with a high level of English fluency. In addition to a fixed salary, you will benefit from a 5-day workweek with Saturdays and Sundays off. If you meet the qualifications and are interested in this position, please contact us at 9051449800 for further details. Qualifications required for this position include a minimum educational background of Higher Secondary (HS). Additionally, good communication skills and flexibility to work night shifts are crucial attributes for success in this role.,

=> Location - Whitefield ( Day shift) 12th Pass Salary- 22- 27K in hand Lang- English & Hindi => Location - Koramangla ( Day shift) 10th Pass + Min 6 mths Salary- 18 K in hand Lang req- Kannada & English/ Tamil/ Telugu Age - 24 to 35 yrs Required Candidate profile 12th Pass- Freshers can apply- Telesales- Whitefield- ENGLISH + HINDI Call / WhatsApp * Renuka - 9810240413 * Sonal- 7037224020 * Cheshtha- 9315107361 * Uma- 8287585554 * Madhvi- 8318644241

Do you have the drive to achieve extraordinary profitable growth and brand positioning, while fostering an exceptional Omnichannel customer experience and leading a people movement To be successful in this role, we seek an individual with a robust commercial background and a keen interest in commerciality, capable of maximizing the potential of our Remote Customer Meeting Point. You should possess 10-15+ years of experience with an MBA or PG in Administration, Operations, or Service excellence, along with a minimum of 5 years in a senior leadership position overseeing large-scale BPO, contact centers, or Service delivery teams. Preferred backgrounds include experience in BPOs, airlines, banking, or ecommerce. Familiarity with CRM tools and AI would be advantageous. As a role model of the IKEA culture & values, you should have a passion for driving business growth through people development. Collaboration within your organization and across different parts of IKEA is crucial. An entrepreneurial spirit, a willingness to take calculated risks, and a drive to exceed goals are essential qualities. Leading organizational and digital transformations, crisis management, high customer centricity, effective communication, strategic thinking, and a balance between deliverables and nurturing the IKEA culture are key attributes we are looking for in this role. Your responsibilities will involve driving Omnichannel profitable growth and brand positioning, enhancing sales, and ensuring an excellent customer experience in an omni-channel environment. You will work with your team to enhance remote customer meetings through innovative tools and approaches, as well as by introducing new digital self-service tools to simplify customer interactions. Additionally, you will be responsible for ensuring high-quality execution of all People processes to have skilled and engaged co-workers, aiming to be the best employer in your market. Embracing the omni-channel transformation as a digital ambassador, building networks with relevant stakeholders, and representing the IKEA market locally, nationally, and globally are also part of your role. Leading and developing the RCMP Management Team to achieve IKEA's goals and standards, fostering innovation, driving transformation, cultivating a performance culture, and ensuring an efficient and profitable operation in line with the IKEA Concept will be crucial for success in this role. Some specific key tasks include enabling omnichannel retailing by establishing and integrating a highly centralized RCMP to drive strategic profitable growth, setting the strategy and development of the RCMP, promoting a customer-centric mindset, and ensuring efficient and effective RCMP organization aligned with broader Ingka goals. At IKEA, Customer Relations is focused on building and maintaining long-lasting customer relationships in a multichannel retail environment. The team's goal is to create a positive and joyful experience for all IKEA visitors and customers through services, feedback gathering, and customer interactions, all while being genuinely passionate about people.,

Customer Service Representative - Voice Process Exp: Freshers - Graduation is mandatory or UG with min 6m exp in international voice process Location: Mumbai/Bangalore Shifts: US Shifts - Night shifts Job Description: Working Hours: • Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred • Freshers acceptable Interested Candidate can send there 'RESUME' in this below mention mail nischitha_a@trigent.com Or can also contact us on 6366478114

Role: Trainee Recruiter (Healthcare) Shift: Monday to Friday, 6:30 PM to 3:30 AM IST(Night Shift) Location: Vadodara (Work from office) Role & responsibilities:- Develop recruiting strategies for professionals. Participate in the full cycle of recruitment starting from sourcing a resume to getting a candidate started on the project. Responsible for creating a medium to the large-sized recruiting pipeline, meeting requirement targets and providing regular status reports. Identify the most effective methods for recruiting and attracting candidates. Draft recruitment job advertisements for advertising on job portals as well as social media platforms. Identify strong candidates via various sources such as resume databases (Monster, Dice, CareerBuilder, LinkedIn, etc.), job postings, social media campaigns, networking, career fairs, and phone calls. Create and maintain databases for candidates along with corresponding resume database. Maintain contact with candidates to keep them apprised of the status of their applications. Preferred candidate profile:- Minimum 1 year of experience working in BPO/RPO/KPO. An aggressive go-getter with positive attitude, good communication and excellent rapport building skills. Excellent communication and negotiation skills. Goal-oriented, self-starter, team player and a quick learner. Perks and benefits:- Attractive incentives (Recurring monthly) Maternity and Paternity Leaves Medical Insurance and Term Life Insurance Free meals Cab facilities for female employees Open door policy with leadership team Hight-Tech and modern amenities to work. Please share us your CV at Negi.Manish@net2source.com

Hiring! Hiring! Hiring! Hi folks!! Greetings for the day!! "PERMANENT WORK FROM OFFICE" We are hiring freshers and experienced candidates as CUSTOMER SUPPORT EXECUTIVE. Graduates and Under-graduates can apply Age criteria: 22 - 35 years. Responsibility: Candidates has to give voice and chat support to customers. Have to handle customer queries and resolve their issues via phone calls, chats and emails. To ensure high quality customer satisfaction and efficient resolution. Requirements: Excellent communication skills. Comfortable with rotational shifts predominantly night shifts. 6 days working and any 1 week offs NOTE languages - English and Marathi / English and Malayalam INTERESTED CANDIDATE CAN CONNECT WITH ON GIVEN NUMBER:(VOICE /CHAT) HR DIVYA THAKUR-8657002773

Key Responsibilities: Outbound and Inbound Calling: Make and receive phone calls to sell products or services, resolve customer inquiries, or collect information. Lead Generation: Identify potential customers from provided lists or through research, making cold calls as necessary. Product Knowledge: Have a thorough understanding of the company's products or services to answer Note : - 6 Days work Eligibility Criteria:- -Graduate or Diploma or HSC -Min 1 year into Telesales. -Good communication skill in English. Perks and benefits:- International Trips Spot Incentives Medical Insurance Rewards Etc Regards, Vinoth HR-G Square Groups 9962857002 vinoth@gsquarehousing.com Location:- G Square Housing Menon Eternity, 8th Floor, 1st Main Rd, Austin Nagar Alwarpet , Chennai-600018.

You will be working with the international BPO and handling the US travel sales related activities, Air Travel / hotel booking / local travel arrangements for the US based customers, providing proper backend support, maintaining long term relation. Required Candidate profile Graduate, Male/Female, Night shift, excellent communication skills, good track record, exposure of US travel sales is must, good in computers etc.

Greetings !!! We are hiring for Accenture and other MNC companies with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: JOY 7996004799 rivera.joy1210@gmail.com (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International Voice Process Work Location: Bangalore Cab Service: Both ways provided CTC Details: Freshers only Grads /Exp UG & Grads - 4.5 LPA Shift Timings: US Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with experience). Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred Perks and Benefits *Incentives *Insurance *Pickup & Drop Facility Regards, JOY 7996004799 rivera.joy1210@gmail.com (Please send us a message on WhatsApp in case the numbers are busy).

Greetings From Scorelabs Inc ! Eligibility Criteria:- 1. Excellent Communication Skills in English & Hindi 2. Fresher / Experienced both can apply 3. Day Shift 4. Salary up to 17,500/- CTC per month 5. Location - Hyderabad Required Candidate profile Qualification - Minimum Intermediate & Graduation Contact person: Call Hr Meghana - 9573394839

Job description Job description- Transcom is Hiring for day shift premium process Role & responsibilities Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to meet customers' needs. Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback. Maintain records of all interactions with customers using CRM software Escalate complex issues to senior team members when necessary Both Fresher and experience can apply Preferred candidate profile Must Have Graduation Degree. Must have good communication skills, Interpersonal skills. Salary : Best in Industry Contact HR:MANSI SHINDE -9209721484 EMAIL- mansi.shinde@transcom.com Address : Transcom: Office No 1501, 1508 15th Floor, Nyati Enthral Sr.no. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014 Interview Time - 10 am to 5 pm Shift Timings : Male 9 am to 9 pm any 9 hours of shift Female: 9 am to 8 pm any 9 hours of shift 6 days working 1 rotational week off **Please do carry hard copy of your cv** Role: Customer Success Associate Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Role: Customer Success AssociateIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer SuccessEducation UG: Any GraduatePG: Any Postgraduate Role & responsibilities

Role Overview: This position involves various responsibilities such as: School calling, RT processing, notice dispatching Sales calling and conducting conference calls Email communication and coordination Working with Google Sheets and documents Managing tasks independently during peak seasons Eligibility Criteria: Educational Qualification: Degree / B.Tech / MBA Experience: Fresher or 12 years Language Proficiency: English and Hindi Shift Timing: 9:00 AM – 6:00 PM Key Skills Required: Strong communication and email writing skills Positive attitude towards problem-solving Time management and adaptability Quick learner with a proactive mindset

Greetings !!! We are hiring for Accenture and other MNC companies with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: ANANYA 8884496986 Rivera Manpower Services (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International Voice Process Work Location: Bangalore Cab Service: Both ways provided CTC Details: Freshers only Grads /Exp UG & Grads - 4.5 LPA Shift Timings: US Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with experience). Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred Perks and Benefits *Incentives *Insurance *Pickup & Drop Facility Regards, ANANYA 8884496986 Rivera Manpower Services

Greetings From Scorelabs Inc! Understanding the need of the customer and helping the customer to choose the right financial product as per their eligibility Suggesting the customer alternative products based on need, lifestyle & spending power Required Candidate profile Minimum Graduation Ability to converse in Telugu along with English. Should Have 1 Year Exp In Any Voice Process Call Hr Akhila - 9121246597

Candidate should have experience on ITSM Should have experience on handling Ticketing Tool Should have done with ITIL V3/V4 certification Should have knowledge of AZURE Should have experience on Active Directory Management Should have experience on Servers and Network Should have experience of IT Service Delivery / IT Help Desk Looking for candidate with techno functional experience Should have experience of creating user accounts Should have problem solving skills Should have experience of team handling Should have experience of process development, improvement and Automation Should have experience on Automation tools. Should have good leadership skills Should have good software and hardware knowledge. Looking for candidates inclined towards continuous process improvement and development. Candidate should have good communication skills Global team handling experience will be an added advantage. This position reports to Global IT Director