Bpo Executive

Altima Solutions

0 - 5 years

1 - 3 Lacs

Mumbai

Posted:2 hours ago| Platform:

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Skills Required

Customer Support Communication Skills English Customer Interaction Verbal Communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Customer Interaction:
Handling inbound and outbound calls, emails, and chats to address customer inquiries and concerns.
Issue Resolution:
Identifying and resolving customer issues, providing appropriate solutions and alternatives within defined timeframes.
Information Provision:
Delivering accurate information about products, services, promotions, and company policies.
Order Processing:
Processing orders, returns, and other transactions as required.
Documentation:
Maintaining accurate records of customer interactions and steps taken during problem resolution.
Team Collaboration:
Collaborating with team members to improve processes and ensure consistent service delivery.
Policy Adherence:
Following company guidelines, service level agreements (SLAs), and data privacy regulations.
Customer Satisfaction:
Striving to exceed customer expectations and ensure a positive customer experience.

Essential Skills:

Communication:
Excellent verbal and written communication skills in relevant languages

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