Bpo Executive

providing customer support and handling back-office tasks through digital and written communication channels, such as email, live chat, social media, and internal ticketing systems

• Non-Voice Process Executive
• Chat Support Executive
• Email Support Agent
• Data Entry Operator
• Back Office Associate

Key Responsibilities

• Respond to Customer Inquiries:

  Promptly and accurately address customer questions and issues via email, live chat, or online ticketing platforms.

• Issue Resolution:

  Identify and resolve customer problems efficiently, escalating complex issues to appropriate internal teams when necessary.

• Documentation and Record-Keeping:

  Maintain accurate and detailed records of all customer interactions and transactions within a CRM (Customer Relationship Management) system or database.

• Manage Multiple Interactions:

  Effectively manage several chat conversations or emails simultaneously without compromising quality or accuracy.

• Follow Procedures:

  Adhere to company policies, procedures, and quality standards while handling customer queries or back-office tasks.

• Maintain Service Level Agreements (SLAs):

  Ensure all tasks are completed within specified turnaround times and meet performance targets/KPIs (Key Performance Indicators).

• Data Handling:

  Perform data entry, processing, and management tasks with a high degree of precision and attention to detail.

Required Qualifications and Skills

• Education:

  A high school diploma or equivalent is generally the minimum requirement; a bachelor's degree is often preferred.

• Communication:

  Excellent written communication skills, including strong grammar, spelling, and the ability to adapt tone for different platforms (e.g., professional email vs. informal chat).

• Technical Proficiency:

  Strong computer skills and familiarity with standard software like Microsoft Office Suite and CRM software are essential.

• Typing Speed:

  A fast and accurate typing speed (often 30-40+ words per minute) is typically required.

• Problem-Solving:

  The ability to analyze information, troubleshoot issues, and provide effective solutions in a clear, concise written format.

• Time Management & Organization:

  Strong organizational and time management skills to prioritize tasks and meet deadlines in a fast-paced environment.

• Attention to Detail:

  Meticulous attention to detail to ensure accuracy in data handling and communication.

• Experience:

  Previous customer service or BPO experience (especially non-voice) is a plus, though freshers are often welcome in entry-level roles.

  Role & responsibilities

Preferred candidate profile

any enquiry call to 8341547058