Bpo Executive

Samsiddhi Business Solutions

0 years

0 Lacs

hyderabad

Posted:18 hours ago| Platform:

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Skills Required

english hindi speaking

Work Mode

Work from Office

Job Type

Full Time

Job Description

focusing on customer support and sales through phone, email, or chat

Customer Service:
Assisting customers with account management, transactions, and other banking services via phone, email, or chat.
Query and Issue Resolution:
Troubleshooting customer issues, providing timely information, and guiding clients on bank products.
Sales and Cross-selling:
Promoting additional banking products and services to existing customers to increase sales revenue and deepen relationships.
Data Management:
Accurately recording customer interactions and transactions, maintaining records, and updating sales trackers.
Compliance:
Adhering to all company policies, procedures, and compliance standards during customer interactions.

Key skills and qualifications

Communication:
Strong verbal and written communication skills are essential for interacting with customers.
Customer Service:
Ability to build rapport and provide excellent customer service.
Computer Skills:
Proficiency in using computers, with experience in Excel and other relevant software often being beneficial.
Education:
A minimum of a high school diploma is typically required, with graduation often being mandatory for certain roles.
Problem-Solving:
Ability to diagnose and troubleshoot customer issues effectively.
Role & responsibilities

Preferred candidate profile

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