Key Responsibilities: Client Acquisition: Identify and pursue new business opportunities in the recruitment industry. This includes lead generation through various channels, cold calling, attending industry events, and leveraging personal networks. Relationship Building: Develop and maintain strong relationships with key decision-makers at client organizations, including HR leaders, hiring managers, and procurement heads. Understanding Client Needs: Thoroughly understand client hiring requirements, company culture, and specific job specifications to effectively match candidates. Negotiation and Closing: Negotiate terms of business, including contracts and pricing, and close deals to acquire new clients and generate revenue. Collaboration with Internal Teams: Work closely with the recruitment team to ensure smooth communication and efficient delivery of qualified candidates to clients. Client Satisfaction: Ensure client satisfaction through regular follow-ups, addressing concerns, and providing excellent service. Sales Target Achievement: Meet or exceed monthly/quarterly revenue and client acquisition targets. Market Research and Analysis: Stay updated on market trends, competitor activities, and industry best practices to identify new business opportunities and refine sales strategies. CRM Management: Utilize Customer Relationship Management (CRM) tools to track leads, manage client interactions, and monitor sales pipeline progress. Skills and Qualifications: Proven experience in business development, preferably in the recruitment industry: A strong track record of acquiring new clients and generating revenue through recruitment services. Excellent communication and negotiation skills: Ability to effectively communicate with clients, understand their needs, and negotiate favorable terms. Strong understanding of talent acquisition and recruitment processes: Familiarity with different recruitment methodologies, sourcing techniques, and candidate evaluation. Ability to build and maintain client relationships: Establish and nurture strong relationships with key stakeholders at client organizations. Self-motivated and target-driven: Ability to work independently, manage time effectively, and achieve sales targets. Experience with CRM tools: Proficiency in using CRM systems to manage leads, track interactions, and monitor sales progress. Analytical and problem-solving skills: Ability to analyze market trends, identify potential risks, and develop strategies to mitigate them.
Key Responsibilities: Customer Interaction: Handling inbound and outbound calls, emails, and chats to address customer inquiries and concerns. Issue Resolution: Identifying and resolving customer issues, providing appropriate solutions and alternatives within defined timeframes. Information Provision: Delivering accurate information about products, services, promotions, and company policies. Order Processing: Processing orders, returns, and other transactions as required. Documentation: Maintaining accurate records of customer interactions and steps taken during problem resolution. Team Collaboration: Collaborating with team members to improve processes and ensure consistent service delivery. Policy Adherence: Following company guidelines, service level agreements (SLAs), and data privacy regulations. Customer Satisfaction: Striving to exceed customer expectations and ensure a positive customer experience. Essential Skills: Communication: Excellent verbal and written communication skills in relevant languages