Boutique Manager - Travel Retail (Airport)

CHANEL is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewelry, and Watches. Founded by Gabrielle CHANEL in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, CHANEL employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

• Exceptional creation and client experience
• Nurturing human potential
• Having a positive impact – on people, the environment, and communities around the world.

As part of this, the House promotes arts, culture, and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Location: Hyderabad & Bangalore

YOUR MAIN RESPONSIBILITIES ARE:

Boutique Operations & Visual Merchandising

• Store Presentation:

  Maintain the boutique's appearance, ensuring alignment with brand standards and luxury aesthetics.

• Inventory Management:

  Oversee stock levels, manage orders, and ensure accurate inventory to meet customer demand.

• Operational Excellence:

  Ensure smooth daily operations, including opening and closing procedures, cash management, and adherence to company policies.

Sales & Business Development

• Sales Targets:

  Develop and implement strategies to achieve and exceed sales goals.

• Client Acquisition:

  Build and expand the client base through personalized services and community networking.

• Market Analysis:

  Monitor market trends and competitor activities to identify opportunities for growth.

Client Experience & CRM

• Personalized Service:

  Deliver exceptional customer service, ensuring each client receives a tailored and luxurious experience.

• Client Retention:

  Develop and implement clienteling strategies to foster long-term relationships and loyalty.

• Event Coordination:

  Organize in-boutique events and collaborations to enhance brand visibility and customer engagement.

Team Leadership & Development

• Staff Management:

  Recruit, train, and lead a team of beauty advisors, ensuring high performance and alignment with brand values.

• Performance Coaching:

  Provide ongoing coaching and feedback to team members, fostering professional growth and excellence.

Financial & Strategic Oversight

• Budget Management:

  Develop and manage the boutique's budget, controlling expenses while maximizing profitability.

• Sales Reporting:

  Analyze sales data to identify trends, inform decision-making, and implement improvement strategies.

• Strategic Planning:

  Collaborate with corporate leadership to align boutique operations with overarching business objectives.

CHANEL is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, and the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

CHANEL remains committed to rewarding people competitively, as well as offering initiatives such as well-being programs, learning and development opportunities, and parental leave for all parents globally.