Bodyshop Advisor

Job Description – Body Shop Advisor

Position: Body Shop Advisor
Department: Body Shop / After Sales
Location: Maruti Suzuki Arena Workshop
Reports To: Body Shop Manager / Workshop Manager

Qualification:- Technical degree in ITI, Polytechnic, Btech (in Machanical, electrical ) etc

Role Objective:

To act as the key link between customers and the body shop team, ensuring smooth handling of accident/insurance jobs, estimation, approvals, and timely delivery of vehicles with complete customer satisfaction.

Key Responsibilities:

1. Customer Handling

• Greet and attend customers visiting the body shop for accident/insurance repairs.
• Understand customer concerns and assess visible damages.
• Explain repair process, timelines, and documentation requirements clearly to customers.

2. Estimation & Job Card Preparation

• Prepare accurate repair estimates using Maruti Suzuki guidelines.
• Create job cards and record all repair details in the DMS system.
• Take necessary approvals from customers before proceeding.

3. Insurance Coordination

• Liaise with surveyors for claim approvals.
• Ensure proper documentation and processing of insurance claims.
• Follow up with insurance companies to avoid delays.

4. Job Progress & Workshop Coordination

• Coordinate with the body shop supervisor, technicians, and paint shop team for smooth execution.
• Track repair status and ensure quality repairs as per MSIL standards.
• Ensure availability of required spare parts and escalate shortages if any.

5. Vehicle Delivery & Customer Satisfaction

• Conduct final inspection of repaired vehicles before delivery.
• Explain the work carried out and hand over the vehicle to the customer.
• Collect payment/insurance settlement and close the job card.
• Take customer feedback and ensure high CSI (Customer Satisfaction Index) scores.

6. Reporting & MIS

• Maintain records of estimates, insurance claims, and delivered vehicles.
• Share daily/weekly reports with the Body Shop Manager.
• Achieve monthly targets for job load, throughput, and revenue.

Key Skills & Competencies:

• Good communication & customer handling skills.
• Basic technical knowledge of accident repair, denting & painting.
• Knowledge of insurance claim processes.
• Strong coordination and follow-up skills.
• Computer proficiency (MS Office, DMS, Estimation software).

Qualifications & Experience:

• Graduate / Diploma in Automobile / Mechanical preferred.
• 2–5 years’ experience as Body Shop Advisor / Service Advisor in automobile dealership (preferably Maruti Suzuki).

Performance Indicators (KPIs):

• Customer Satisfaction Index (CSI) score.
• Insurance claim approval turnaround time.
• Job load & revenue achievement.
• On-time delivery percentage.
• Repeat repair/complaint ratio.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Education:

• Diploma (Preferred)

Work Location: In person