Job Title: Service Advisor Location: Maruti Suzuki Arena Authorized Service Center Department: Service Job Type: Full-time Experience: Freshers & Experienced candidates can apply Job Description: We are hiring dynamic and customer-focused individuals for the role of Service Advisor at our Maruti Suzuki Arena Service Center. The Service Advisor acts as the primary point of contact for customers and ensures their vehicles are serviced efficiently and effectively. The role demands strong technical understanding and excellent communication skills. Key Responsibilities: Greet customers and understand their vehicle service needs Open job cards and record customer complaints accurately Provide technical advice and recommend required services or repairs Coordinate with the workshop team to ensure timely completion of work Keep customers informed about job status, cost estimates, and delivery schedules Conduct vehicle delivery with proper explanation of work done Ensure customer satisfaction and handle queries or concerns effectively Maintain service records and follow up for repeat visits and feedback Promote value-added services and ensure service targets are met Eligibility Criteria: Education: Candidates must have any of the following qualifications: Diploma (Polytechnic) – Mechanical / Electrical / Automobile ITI – Any relevant trade B.Tech / B.E. – Mechanical / Automobile Experience: Freshers and Experienced candidates both may apply Additional Requirements: Good communication and interpersonal skills Basic understanding of automotive systems Customer service orientation Working knowledge of MS Office is an advantage Benefits: On-the-job training (for freshers) Performance-based incentives Career growth opportunities within Maruti Suzuki dealership network How to Apply: Interested candidates can submit their resume at the service center front desk or email it to: [email protected] For queries, contact: 9696102961 (HR Sankalp Vaidya) Job Type: Full-time Pay: From ₹12,000.00 per month Language: English (Preferred) Work Location: In person
Job Title: Service Advisor Location: Maruti Suzuki Arena Authorized Service Center Department: Service Job Type: Full-time Experience: Freshers & Experienced candidates can apply Job Description: We are hiring dynamic and customer-focused individuals for the role of Service Advisor at our Maruti Suzuki Arena Service Center. The Service Advisor acts as the primary point of contact for customers and ensures their vehicles are serviced efficiently and effectively. The role demands strong technical understanding and excellent communication skills. Key Responsibilities: Greet customers and understand their vehicle service needs Open job cards and record customer complaints accurately Provide technical advice and recommend required services or repairs Coordinate with the workshop team to ensure timely completion of work Keep customers informed about job status, cost estimates, and delivery schedules Conduct vehicle delivery with proper explanation of work done Ensure customer satisfaction and handle queries or concerns effectively Maintain service records and follow up for repeat visits and feedback Promote value-added services and ensure service targets are met Eligibility Criteria: Education: Candidates must have any of the following qualifications: Diploma (Polytechnic) – Mechanical / Electrical / Automobile ITI – Any relevant trade B.Tech / B.E. – Mechanical / Automobile Experience: Freshers and Experienced candidates both may apply Additional Requirements: Good communication and interpersonal skills Basic understanding of automotive systems Customer service orientation Working knowledge of MS Office is an advantage Benefits: On-the-job training (for freshers) Performance-based incentives Career growth opportunities within Maruti Suzuki dealership network How to Apply: Interested candidates can submit their resume at the service center front desk or email it to: velocitycars.hr@gmail.com For queries, contact: 9696102961 (HR Sankalp Vaidya) Job Type: Full-time Pay: From ₹12,000.00 per month Language: English (Preferred) Work Location: In person
Job Description – Body Shop Advisor Position: Body Shop Advisor Department: Body Shop / After Sales Location: Maruti Suzuki Arena Workshop Reports To: Body Shop Manager / Workshop Manager Qualification:- Technical degree in ITI, Polytechnic, Btech (in Machanical, electrical ) etc Role Objective: To act as the key link between customers and the body shop team, ensuring smooth handling of accident/insurance jobs, estimation, approvals, and timely delivery of vehicles with complete customer satisfaction. Key Responsibilities: 1. Customer Handling Greet and attend customers visiting the body shop for accident/insurance repairs. Understand customer concerns and assess visible damages. Explain repair process, timelines, and documentation requirements clearly to customers. 2. Estimation & Job Card Preparation Prepare accurate repair estimates using Maruti Suzuki guidelines. Create job cards and record all repair details in the DMS system. Take necessary approvals from customers before proceeding. 3. Insurance Coordination Liaise with surveyors for claim approvals. Ensure proper documentation and processing of insurance claims. Follow up with insurance companies to avoid delays. 4. Job Progress & Workshop Coordination Coordinate with the body shop supervisor, technicians, and paint shop team for smooth execution. Track repair status and ensure quality repairs as per MSIL standards. Ensure availability of required spare parts and escalate shortages if any. 5. Vehicle Delivery & Customer Satisfaction Conduct final inspection of repaired vehicles before delivery. Explain the work carried out and hand over the vehicle to the customer. Collect payment/insurance settlement and close the job card. Take customer feedback and ensure high CSI (Customer Satisfaction Index) scores. 6. Reporting & MIS Maintain records of estimates, insurance claims, and delivered vehicles. Share daily/weekly reports with the Body Shop Manager. Achieve monthly targets for job load, throughput, and revenue. Key Skills & Competencies: Good communication & customer handling skills. Basic technical knowledge of accident repair, denting & painting. Knowledge of insurance claim processes. Strong coordination and follow-up skills. Computer proficiency (MS Office, DMS, Estimation software). Qualifications & Experience: Graduate / Diploma in Automobile / Mechanical preferred. 2–5 years’ experience as Body Shop Advisor / Service Advisor in automobile dealership (preferably Maruti Suzuki). Performance Indicators (KPIs): Customer Satisfaction Index (CSI) score. Insurance claim approval turnaround time. Job load & revenue achievement. On-time delivery percentage. Repeat repair/complaint ratio. Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Provident Fund Education: Diploma (Preferred) Work Location: In person
Job Description – Body Shop Advisor Position: Body Shop Advisor Department: Body Shop / After Sales Location: Maruti Suzuki Arena Workshop Reports To: Body Shop Manager / Workshop Manager Qualification:- Technical degree in ITI, Polytechnic, Btech (in Machanical, electrical ) etc Role Objective: To act as the key link between customers and the body shop team, ensuring smooth handling of accident/insurance jobs, estimation, approvals, and timely delivery of vehicles with complete customer satisfaction. Key Responsibilities: 1. Customer Handling Greet and attend customers visiting the body shop for accident/insurance repairs. Understand customer concerns and assess visible damages. Explain repair process, timelines, and documentation requirements clearly to customers. 2. Estimation & Job Card Preparation Prepare accurate repair estimates using Maruti Suzuki guidelines. Create job cards and record all repair details in the DMS system. Take necessary approvals from customers before proceeding. 3. Insurance Coordination Liaise with surveyors for claim approvals. Ensure proper documentation and processing of insurance claims. Follow up with insurance companies to avoid delays. 4. Job Progress & Workshop Coordination Coordinate with the body shop supervisor, technicians, and paint shop team for smooth execution. Track repair status and ensure quality repairs as per MSIL standards. Ensure availability of required spare parts and escalate shortages if any. 5. Vehicle Delivery & Customer Satisfaction Conduct final inspection of repaired vehicles before delivery. Explain the work carried out and hand over the vehicle to the customer. Collect payment/insurance settlement and close the job card. Take customer feedback and ensure high CSI (Customer Satisfaction Index) scores. 6. Reporting & MIS Maintain records of estimates, insurance claims, and delivered vehicles. Share daily/weekly reports with the Body Shop Manager. Achieve monthly targets for job load, throughput, and revenue. Key Skills & Competencies: Good communication & customer handling skills. Basic technical knowledge of accident repair, denting & painting. Knowledge of insurance claim processes. Strong coordination and follow-up skills. Computer proficiency (MS Office, DMS, Estimation software). Qualifications & Experience: Graduate / Diploma in Automobile / Mechanical preferred. 2–5 years’ experience as Body Shop Advisor / Service Advisor in automobile dealership (preferably Maruti Suzuki). Performance Indicators (KPIs): Customer Satisfaction Index (CSI) score. Insurance claim approval turnaround time. Job load & revenue achievement. On-time delivery percentage. Repeat repair/complaint ratio. Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Provident Fund Education: Diploma (Preferred) Work Location: In person
Job Title: EDP Manager Department : Sales Reports to : Dealer Principal / General Manager Location : Jhansi up-284128 Company : Basera velocity autohub pvt ltd Maruti Suzuki ARENA Job Summary: The EDP Manager is responsible for managing and maintaining the dealership’s IT systems, vehicle billing, and digital operations, ensuring real-time and accurate data management. The role involves overseeing the DMS, vehicle tracking, report generation, and supporting all departments for seamless functioning in line with Maruti Suzuki’s standards. Key Responsibilities: Dealer Management System (DMS) Operations : Manage Maruti Suzuki DMS platform across departments. Ensure real-time data updates, synchronization, and backups. Vehicle Billing & Inventory Control : Supervise vehicle invoicing and billing through DMS. Track vehicle stock and location – from yard to showroom to delivery. Ensure accurate retail punching and cross-verification. Corporate & Claim Handling : Responsible for punching corporate claims and schemes in the system as per MSIL norms. Report Management : Maintain and share daily, weekly, and monthly reports of vehicle retail, stock, and performance metrics. Cross-check retail entries and support audits. Team & Coordination : Coordinate with all departments (Sales, Service, Insurance, Finance) for DMS and IT-related needs. Liaison with MSIL IT Team for any system integration or updates. Excel & MIS Reporting : Prepare and analyze MIS reports using advanced MS Excel . Automate and streamline report generation where possible. Desired Profile: Education : Graduate in Computer Science / IT / BCA / MCA preferred Experience : Minimum 4–6 years in EDP / IT / DMS handling in an automobile dealership Skills : Strong knowledge of MS Excel (VLOOKUP, Pivot, Macros preferred) Familiar with Maruti Suzuki DMS & corporate claim systems Strong data accuracy and documentation skills Excellent troubleshooting and coordination ability Job Type: Full-time Pay: From ₹22.41 per hour Work Location: In person