Body Shop Advisor

Key Responsibilities

1. Customer Interaction

• Greet customers and understand their body repair requirements.
• Inspect vehicles to assess damage and prepare accurate job cards.
• Explain repair process, timelines, and cost estimates to customers.
• Provide regular updates regarding repair status.
• Handle customer queries and ensure a positive experience.

2. Insurance Coordination

• Guide customers through insurance claim procedures.
• Coordinate with insurance surveyors/assessors for claim approvals.
• Prepare and submit required documentation for insurance claims.
• Ensure correct billing as per insurance guidelines.

3. Job Estimation & Documentation

• Prepare repair estimates using DMS or estimation software.
• Create and maintain job cards, gate pass, delivery notes, and other documents.
• Ensure accuracy in parts, labour, and paint estimation.

4. Workshop Coordination

• Communicate repair requirements to bodyshop technicians and painters.
• Follow up with the workshop for job progress and delivery timelines.
• Ensure availability of required parts and materials.
• Maintain workflow for on-time vehicle delivery.

5. Quality & Delivery

• Conduct final vehicle inspection before delivery.
• Ensure repairs meet OEM standards and quality guidelines.
• Arrange vehicle cleaning and polishing before handover.
• Obtain customer feedback at delivery.

6. Reporting & Administration

• Maintain daily reports on job status, delivery, and pending insurance cases.
• Update DMS (Dealer Management System) regularly.
• Follow dealership processes and compliance standards.

Skills & Competencies

• Strong communication and customer-handling skills.
• Technical understanding of body repairs, denting, painting, and vehicle structure.
• Knowledge of insurance claim processes.
• Ability to create repair estimates and documentation.
• Good coordination and follow-up skills.
• Problem-solving ability and attention to detail.
• Basic computer and DMS knowledge.

Qualifications & Experience

• Diploma / Degree in Automobile Engineering (preferred) or relevant field.
• 5 years of experience in body shop operations / service advisor role.
• Experience working with automobile dealerships (OEM) preferred.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month