Posted:3 weeks ago|
Platform:
Work from Office
Full Time
We are hiring BNPL Merchant Support Executives to assist partner merchants with post-sales issues related to the Buy Now Pay Later platform. This role focuses on helping merchants resolve operational queries, settlement issues, transaction status concerns, onboarding support, and product assistance.
1. Manage post-sales merchant queries related to BNPL transactions, settlements, refunds, and reconciliation.
2. Support merchants via calls, email, chat and provide timely resolutions.
3. Assist merchants in understanding BNPL processes, dashboards, settlement cycles, and documentation.
4. Track open merchant tickets and ensure closure within defined SLAs.
5. Maintain accurate records of interactions and update system logs.
6. Ensure merchant satisfaction and provide a high-quality support
experience.
Mandatory: Fluency in English and Hindi Or at least one South Indian language Tamil / Telugu / Malayalam / Kannada.
Good communication and relationship-handling skills.
Experience in Merchant Support / Seller Support / Vendor Management / FinTech / Payment Gateway Support is preferred.
Freshers with strong communication skills are also welcome.
Ability to understand payment processes, settlements, and reconciliation is an added advantage.
Problem-solving mindset with attention to detail.
Fibe
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