BMC Remedy Professional

We are seeking an experienced BMC Helix Developer / Solution Engineer with expertise across Innovation Studio, Digital Workplace Catalog (DWP-C), Smart IT, CMDB, ITSM, Multitenant environments, and Helix GPT. The candidate will be responsible for designing, developing, and managing custom applications, workflows, and integrations to enhance automation and user experience on the BMC Helix platform.

Key Responsibilities

1. Innovation Studio (IS) & Helix SDK Design and develop codeless and SDK-based applications using BMC Helix Innovation Studio. Define record definitions, processes, views, and rules, and build custom REST-based integrations. Extend the platform using Helix SDK to create custom Java services, connectors, and UI components. Deploy reusable sub-processes and integration bundles for scalable automation.

2. Digital Workplace & DWP Catalog (DWP-C) Design, configure, and customize DWP service catalog items, workflows, and UI forms. Create multi-step approvals, conditional logic, and custom notifications. Integrate DWP with ITSM, Innovation Studio, and external systems for unified service experience. Work on DWP-C (Catalog) for custom workflow automation and advanced user experience design.

3. Smart IT Customization Enhance Smart IT interfaces through custom fields, overlays, and contextual views. Integrate Smart IT with Helix GPT, enabling AI-driven agent assistance and predictive recommendations. Optimize incident and change management workflows to align with business SLAs.

4. CMDB & ITSM Implement, configure, and maintain the Configuration Management Database (CMDB) ensuring alignment with ITIL standards. Customize and extend ITSM modules (Incident, Problem, Change, SRM). Develop auto-assignment rules, categorizations, and integrations that enhance service delivery.

5. Integrations & Helix GPT Build, test, and maintain REST/SOAP API-based integrations with third-party systems. Work with Helix GPT to design AI-powered workflows, including natural language-based incident creation, knowledge search, and contextual automation. Develop prompt-driven workflows using Helix GPT connectors and Innovation Studio sub-processes.

6. Multitenancy Support Design and configure multi-tenant solutions for global clients. Implement data isolation, tenant-aware workflows, and access control mechanisms. Manage cross-tenant deployments, ensuring compliance and scalability.

7. Troubleshooting & Support Analyze workflow failures, process errors, and integration issues. Review logs, diagnose platform-level errors, and coordinate with BMC SaaS operations when needed. Provide post-deployment validation and performance tuning.

Required Skills & Qualifications

Experience:

• 4-8 years of experience in BMC Helix platform development, including ITSM, DWP, DWP-C, and Innovation Studio
• Technical Expertise: Strong knowledge of Helix SDK, Java, REST API development, JSON, and SQL
• Proven experience designing complex process workflows and integration architectures Hands-on in Helix GPT configuration and AI workflow design
• Functional Skills: Expertise in CMDB, ITSM, and DWP catalog administration
• Familiarity with Smart IT customization, multitenant architecture, and Helix Platform deployment
• Solid understanding of ITIL v3/v4 processes
• Soft Skills: Strong analytical, troubleshooting, and documentation capabilities
• Ability to work collaboratively in cross-functional global teams
• Preferred Qualifications BMC Certifications in: Helix Innovation Studio / SDK Development Helix ITSM / DWP-C Helix GPT Foundations Exposure to CI/CD pipelines for Helix applications
• Familiarity with Helix Platform containerization (OCP/Kubernetes)

• BMC ADDM
• Database
• English
• Requirements Analysis
• ServiceNow
• Telecommunications
• Unix
• WebLogic