Posted:3 days ago|
Platform:
Work from Office
Full Time
Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB.
Managing CMDB data model and AssetProvide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments.Ability to troubleshoot applications at the workflow and database levelExperience of Asset ManagementCreate and/or update Remedy documentation to comply with software lifecycle methodologiesIntegration of Remedy with other systems using webservice, REST and APIs. Must have experience with direct database query technologies.
Bachelors Degree and 4 or more years of BMC Remedy Development experience
Strong troubleshooting skillsBMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO)Experience with integration methodologies like REST, Web Services etc.Experience of working on various Operating Systems, and DatabasesExperience of working in latest Remedy versions on Helix.Exposure to agile methodology and tools.Technical skillsKnowledge of BMC Remedy ARS.Knowledge of CMDB, ITSM, DWPSkills:
CGI
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