Position Description
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.Your future duties and responsibilitiesJob Title: BMC RemedyPosition: Senior Software Engineer/ Lead AnalystExperience: 4 to 7 YearsMain location: Bangalore/ChennaiPosition ID: J0725-2217
- Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB.
- Managing CMDB data model and Asset
- Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments.
- Ability to troubleshoot applications at the workflow and database level
- Experience of Asset Management
- Create and/or update Remedy documentation to comply with software lifecycle methodologies
- Integration of Remedy with other systems using webservice, REST and APIs.
- Must have experience with direct database query technologies.
Required Qualifications To Be Successful In This Role
- Bachelor’s Degree and 4 or more years of BMC Remedy Development experience
- Strong troubleshooting skills
- BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO)
- Experience with integration methodologies like REST, Web Services etc.
- Experience of working on various Operating Systems, and Databases
- Experience of working in latest Remedy versions on Helix.
- Exposure to agile methodology and tools.
Technical skills
- Knowledge of BMC Remedy ARS.
- Knowledge of CMDB, ITSM, DWP
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.Come join our team—one of the largest IT and business consulting services firms in the world.BMC RemedyConfiguring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB.
- Managing CMDB data model and Asset
- Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments.
- Ability to troubleshoot applications at the workflow and database level
- Experience of Asset Management
- Create and/or update Remedy documentation to comply with software lifecycle methodologies
- Integration of Remedy with other systems using webservice, REST and APIs.
- Must have experience with direct database query technologies.
Education and skills
- Bachelor’s Degree and 4 or more years of BMC Remedy Development experience
- Strong troubleshooting skills
- BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO)
- Experience with integration methodologies like REST, Web Services etc.
- Experience of working on various Operating Systems, and Databases
- Experience of working in latest Remedy versions on Helix.
- Exposure to agile methodology and tools.
Technical skills
- Knowledge of BMC Remedy ARS.
- Knowledge of CMDB, ITSM, DWP
Position Title (French)Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Ensemble, en tant que propriétaires, mettons notre savoir-faire à l’œuvre.
La vie chez CGI est ancrée dans l’actionnariat, le travail d’équipe, le respect et un sentiment d’appartenance. Chez nous, vous pourrez exploiter votre plein potentiel parce que…Nous vous invitons à devenir propriétaire dès le jour 1 alors que nous travaillons ensemble à faire de notre rêve une réalité. C’est pourquoi nous nous désignons comme associés de CGI, plutôt que comme employés. Nous tirons profit des retombées de notre succès collectif et contribuons activement à l’orientation et à la stratégie de notre entreprise.Votre travail crée de la valeur. Vous élaborerez des solutions novatrices et développerez des relations durables avec vos collègues et clients, tout en ayant accès à des capacités mondiales pour concrétiser vos idées, saisir de nouvelles opportunités, et bénéficier d’une expertise sectorielle et technologique de pointe.Vous ferez évoluer votre carrière en vous joignant à une entreprise bâtie pour croître et durer. Vous serez soutenus par des leaders qui ont votre santé et bien-être à cœur et qui vous permettront de saisir des occasions afin de parfaire vos compétences et élargir les horizons.Joignez-vous à nous, l’une des plus importantes entreprises de conseil en technologie de l’information (TI) et en management au monde.
