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Jobs in Gurgaon
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Kvc Consultants Ltd
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Blended Support

Blended Support

Kvc Consultants Ltd

1 - 4 years

1 - 4 Lacs

Gurgaon Haryana India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Customer Inquiries Resolving customer issues customer interactions court reporting Communication Skills Customer Satisfaction

Work Mode

On-site

Job Type

Full Time

Job Description

Blended Support

Roles and Responsibilities:

Responding to customer inquiries:
Answer questions about products or services, provide information, and offer guidance via phone, email, or chat.
Resolving customer issues:
Troubleshoot problems, address complaints, and find effective solutions to customer concerns.
Providing support:
Help customers navigate product features, troubleshoot technical difficulties, and ensure they make the most of their experience.
Managing customer interactions:
Maintain a positive and professional attitude, actively listen to customer needs, and ensure their satisfaction.
Recording and reporting:
Document customer interactions, track issues, and provide feedback to improve customer service processes.

Skills Requirement:

Excellent communication skills, both verbal and written.
Strong problem-solving abilities for customer and technical issues.
Ability to provide support across various channels (phone, email, chat).
Customer-focused mindset with a commitment to ensuring satisfaction.
Ability to actively listen and empathize with customer needs.
Detail-oriented for accurate documentation and reporting.

Additional Requirements:

Must not have any exams in the next 6 months.
Willingness to work in 24x7 rotational shifts.
5 days working.
Both-side cabs will be provided.
Immediate joiners are preferred.

QUALIFICATION:

Graduate or Undergraduate Fresher.

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