Billing and Dispatch Manager

Job Summary

The Billing and Dispatch Manager will be responsible for overseeing the complete dispatch process, including preparation of invoices and transport challans (TC), coordination with production, stores and logistics partners, and ensuring timely and accurate delivery of materials to customers.

Key Responsibilities

• Prepare and verify

  sales invoices, delivery challans, and transport challans (TC)

  as per orders.
• Plan and manage daily dispatch schedules to meet customer delivery timelines.
• Coordinate with

  stores/warehouse, production, and sales/accounts teams

  for material readiness and documentation.
• Ensure correct

  packing, labeling, and loading

  of materials.
• Arrange vehicles and coordinate with transporters/logistics vendors for dispatch.
• Maintain dispatch records, gate passes, and vehicle details.
• Track shipments and follow up for timely delivery and POD (Proof of Delivery).
• Handle customer queries related to dispatch and delivery status.
• Ensure compliance with GST, e-way bill, and company dispatch procedures.
• Monitor dispatch staff and ensure discipline, safety, and productivity.
• Resolve discrepancies in invoices, quantities, or damages during transit.
• Prepare daily/weekly dispatch reports for management.

Required Skills & Competencies

• Strong knowledge of

  invoice, TC, delivery challan, e-way bill & GST basics

  .
• Good coordination and communication skills.
• Ability to manage multiple dispatches under time pressure.
• Working knowledge of

  ERP/Tally/MS Excel

  .
• Leadership and team handling skills.
• Attention to detail and accuracy in documentation.

Qualifications

• Graduate in Commerce/Logistics/Business or equivalent.
• Diploma/Degree in Supply Chain or Logistics preferred.

Experience

• 510 years

  of experience in dispatch/logistics, with at least

  2 years in a supervisory/managerial role

  .

Working Conditions

• Factory/warehouse-based role.
• May require extended hours during peak dispatch periods.

Key Performance Indicators (KPIs)

• On-time dispatch and delivery.
• Accuracy of invoices and dispatch documents.
• Reduction in dispatch errors and customer complaints.
• Efficient coordination and cost control in logistics.