Bilingual IT Support Engineer

Job Description

Bilingual IT Support Engineer (Japanese-English) 📍 Location: Kolkata, India 🏢 Company: MOL IT India Pvt. Ltd. 🕒 Employment Type: Full-Time 📅 Experience: 5–8 Years 🗣️ Language Requirement: JLPT N3 or above About MOL IT India Pvt. Ltd. MOL IT India Pvt. Ltd. is a part of the Mitsui O.S.K. Lines Group, a global leader in maritime transport and logistics solutions. At MOL IT India, we deliver advanced IT services and solutions to support MOL Group’s digital transformation and international operations. Job Overview We are hiring a Bilingual IT Support Engineer fluent in Japanese and English to join our Kolkata office. This role is crucial in providing bilingual communication and technical support to Japanese-speaking clients and internal teams. You will bridge the language and technical gaps in a fast-paced, multicultural IT environment. Key Responsibilities Act as an interpreter in meetings and provide accurate translation of technical documents and communications (Japanese ↔ English). Offer technical support and troubleshooting for Japanese clients via email, phone, or on-site visits. Maintain and update Japanese-language manuals , operation documents, and system documentation. Collaborate with cross-functional teams on IT projects , including installations, upgrades, and maintenance. Manage and resolve helpdesk tickets in line with SLAs . Develop and maintain knowledge bases and troubleshooting reports . Organize and potentially lead team activities as required. Rare domestic/international travel may be required for project or client support. Required Skills & Qualifications JLPT N3 or higher (Japanese Language Proficiency Test). Minimum 3 years’ experience in IT support or as a System Engineer . Strong knowledge of IT systems, troubleshooting, and customer service best practices. Proficient in technical documentation and communication in both Japanese and English. Proven ability to work in multicultural and cross-border team environments . What We Offer Opportunity to work with global teams and Japanese clients . Enhance your technical and language skills in a supportive environment. Be part of a company that values collaboration , innovation , and cultural diversity . Ready to bring your bilingual IT expertise to a global stage? Apply now and join MOL IT India! Show more Show less