Bilingual IT Support Engineer

Role Overview: As a Bilingual IT Support Engineer at MOL IT India Pvt. Ltd., you will play a crucial role in providing bilingual communication and technical support to Japanese-speaking clients and internal teams. Your responsibilities will include acting as an interpreter, offering technical support, maintaining documentation, collaborating on IT projects, and managing helpdesk tickets in a fast-paced, multicultural IT environment based in Kolkata, India. Key Responsibilities: - Act as an interpreter in meetings and provide accurate translation of technical documents and communications (Japanese - English). - Offer technical support and troubleshooting for Japanese clients via email, phone, or on-site visits. - Maintain and update Japanese-language manuals, operation documents, and system documentation. - Collaborate with cross-functional teams on IT projects, including installations, upgrades, and maintenance. - Manage and resolve helpdesk tickets in line with SLAs. - Develop and maintain knowledge bases and troubleshooting reports. - Organize and potentially lead team activities as required. - Rare domestic/international travel may be required for project or client support. Qualifications Required: - JLPT N3 or higher (Japanese Language Proficiency Test). - Minimum 3 years of experience in IT support or as a System Engineer. - Strong knowledge of IT systems, troubleshooting, and customer service best practices. - Proficient in technical documentation and communication in both Japanese and English. - Proven ability to work in multicultural and cross-border team environments. Company Details: MOL IT India Pvt. Ltd. is a part of the Mitsui O.S.K. Lines Group, a global leader in maritime transport and logistics solutions. The company delivers advanced IT services and solutions to support MOL Group's digital transformation and international operations. Apply now to bring your bilingual IT expertise to a global stage and be part of a company that values collaboration, innovation, and cultural diversity.,