Bilingual Customer Service Representative

As a Bilingual Phone Receptionist at Outsourced, you will play a crucial role as the first point of contact for patients in a medical office setting. You will be responsible for delivering exceptional customer service in both English and Punjabi, managing administrative tasks, and ensuring the smooth flow of communication between patients and medical staff. To excel in this role, you must possess fluency in both English and Punjabi, including speaking, reading, and interpretation. Previous experience in customer service, scheduling, or administrative support will be beneficial. Familiarity with scheduling software and electronic medical records systems is essential, along with strong phone etiquette and interpersonal skills. Your key responsibilities will include answering and managing inbound calls from patients professionally, scheduling and updating medical appointments using booking software, and accurately entering patient records into electronic medical systems. You will also be responsible for reviewing, interpreting, and filing medical documents with the utmost confidentiality and attention to detail. At Outsourced, we offer a supportive work environment where you can thrive and grow. You will have access to health insurance coverage, professional development opportunities, and a generous leave policy. Additionally, depending on the role and project requirements, you may have the flexibility to work remotely or choose flexible work hours. Join our team of talented professionals at Outsourced and be a part of a workplace that values your skills, dedication, and commitment to delivering outstanding service to our clients and patients.,