Bilingual Customer Service Representative

Role Overview: As a Bilingual Customer Service Representative based in Gurugram, you will play a crucial role in handling customer inquiries, providing support, ensuring customer satisfaction, and improving the overall customer experience. Your daily responsibilities will include answering phone calls, responding to emails, and assisting customers with their needs and concerns. Key Responsibilities: - Handle customer inquiries and provide timely and accurate support - Ensure customer satisfaction by addressing their concerns effectively - Enhance the overall customer experience through your communication and problem-solving skills - Utilize CRM systems effectively to manage customer interactions - Maintain a positive and empathetic attitude towards customers at all times Qualifications Required: - Proficient in Customer Service, Customer Support, and Customer Service Representatives skills - Demonstrated ability to improve Customer Satisfaction and Customer Experience - Excellent communication skills in both English and another language - Strong problem-solving and critical-thinking abilities - Bachelor's degree or equivalent work experience in a related field is preferred - Experience with CRM systems is considered advantageous,