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Coforge Ltd.
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Bilingual Customer Service Representative

Bilingual Customer Service Representative

0 years

|

0 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

Work Mode

On-site

Job Type

Part Time

Job Description

Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
Experience taking bilingual inbound calls - English and Spanish.
Work account call queues call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.
Check insurance websites for proof of coverage and printing proof for data entry.
Contact agent to verify Break in Coverage (BIC) dates.
Assist Customer Service Coordinator as needed.
Help in all other (non-assigned) queues for accounts when needed.
Attend departmental meetings as requested.
Maintain appropriate, professional working relationships with clients and other employees.
Other related projects as assigned.

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