Beverage Manager/ Bartender/Bar Captains

Role & responsibilities

Beverage Manager

This role involves managing the bar operations, creating and maintaining beverage menus, supervising staff, managing inventory, and ensuring excellent customer service. The Beverage Manager plays a vital role in driving revenue, maintaining high-quality standards, and enhancing the overall guest experience.

Responsibilities:

• Develop and implement a comprehensive beverage program, including alcohol and non-alcohol beverages, in line with the restaurant's concept and target market.
• Design and update beverage menus, considering seasonal trends, customer preferences, and profitability.
• Collaborate with the culinary team to ensure beverage offerings complement the food menu.
• Stay up to date with industry trends, new products, and emerging beverage techniques.
• Oversee bar operations, ensuring efficient service and adherence to quality and safety standards.Train and supervise bar staff on beverage preparation techniques, menu knowledge, and customer service skills.
• Monitor and maintain bar equipment, glassware, and supplies, ensuring they are clean, functional, and well-stocked.
• Implement and enforce responsible alcohol service policies and ensure compliance with relevant regulations.
• Manage beverage inventory, including ordering, receiving, and organizing stock.
• Conduct regular inventory counts to maintain accurate stock levels and minimize waste/prevent theft.
• Analyze sales data and trends to forecast demand and adjust ordering quantities accordingly.
• Collaborate with suppliers to negotiate favorable pricing, track deliveries, and resolve any issues.
• Recruit, train, and motivate bar staff, providing ongoing coaching and performance feedback.
• Foster a positive and collaborative work environment, encouraging teamwork and professional growth.
• Collaborate with the marketing team to develop and promote beverage-related events, tastings, or promotions.

Bartender

A Bartender is responsible for crafting classic and creative alcohol and non-alcohol beverages, engaging with customers, and ensuring that every guest has a memorable experience. Creativity, knowledge of mixology, and excellent customer service skills helps establish the operations reputation as a go-to destination for exceptional drinks.

Typical responsibilities:

• Create a diverse range of handcrafted cocktails, mocktails, and other specialty beverages with precision and flair, using high-quality ingredients, techniques, and garnishes. Continually innovate and introduce new and exciting drink creations.
• Provide exceptional customer service by warmly welcoming guests, engaging in friendly and professional conversation, and understanding their preferences. Offer recommendations and suggestions based on their tastes, ensuring a personalized and enjoyable experience.
• Efficiently and accurately take drink orders, prepare them promptly, and serve beverages with attention to detail and presentation. Ensure all orders are prepared in compliance with company standards and specific customer requests.
• Demonstrate an extensive understanding of classic and contemporary mixology, including various spirits, liqueurs, bitters, and other ingredients. Stay updated on emerging trends and new techniques within the industry.
• Certification in safe alcohol service training.
• Work closely with other team members, including servers, kitchen staff, and management, to ensure smooth operations and a seamless customer experience. Provide support during busy periods and assist in other areas of the establishment when needed.

Preferred candidate profile

• Proven experience as a Beverage Manager or similar role within the restaurant industry.
• In-depth knowledge of beverages, including spirits, wines, beers, and cocktails.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills to interact with customers, staff, and suppliers.
• Proficiency in inventory management and cost-control techniques.
• Familiarity with local alcohol regulations and certification in responsible service practices.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Creative mindset with a passion for exploring new flavors and trends.
• Strong organizational and problem-solving skills.
• Proven experience as a Bartender in a reputable establishment, demonstrating proficiency in crafting a wide variety of cocktails and beverages.
• Extensive knowledge of mixology, including a comprehensive understanding of various spirits, ingredients, and techniques. Strong customer service skills with the ability to engage and connect with customers.
• Excellent verbal communication skills to interact with customers, take orders, and collaborate effectively with team members.
• Ability to work in a fast-paced environment while maintaining attention to detail, prioritizing tasks, and delivering excellent service under pressure.
• Willingness to work evenings, weekends, and holidays as required in the hospitality industry.
• Certification: Possession of relevant certifications, such as Serve Safe Alcohol, TIPS (Training for Intervention Procedures) or equivalent, is a plus.

Perks and benefits

As per company norms

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