Benefits Support Analyst

As a Benefits Support Services Analyst, you will be part of the Benefits Core Services team, responsible for delivering high-quality support in the administration of employee benefits programs. This role involves handling inquiries from clients and worksite employees (WSEs), resolving complex benefits issues, and ensuring accurate processing of benefits events. You will work closely with internal teams to provide timely and effective solutions, contributing to a seamless benefits experience for all stakeholders. This role is responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management.

The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role.

Key Responsibilities

• Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems

• Conduct research and resolve mid- to high-complexity benefits-related tasks, escalating when necessary

• Process mid- to high-complexity PeopleSoft benefits events

• Make outbound calls to clients/WSEs for follow-ups or benefits renewal support

• Audit peer work to ensure accuracy and consistency in benefits processing

• Mentor and train colleagues on phone/chat handling and case research Qualifications Mentor and train colleagues on phone/chat handling and case research

Qualification Education :

• Bachelors/Masters degree in Human Resources, Business Administration, or related field (preferred)

• Equivalent experience in HR operations or benefits administration will be considered Experience

• Minimum 2 years of experience in employee benefits or HR support roles

• Familiarity with PeopleSoft or similar HRIS platforms is a plus Skills & Competencies

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

• Strong verbal and written communication skills

• Ability to de-escalate and resolve issues independently

• Analytical thinking and attention to detail

• Strong interpersonal and customer service orientation

• Time management and organizational skills

• Ability to manage multiple tasks and meet deadlines

• Adaptability to changing systems and processes

• Active listening and problem-solving skills

• Ability to work independently and meet critical timelines

Note :

We are looking for Hyderabad based candidates only with 0-30 Days of Notice Period