Barista/All Rounder

BARISTA/TEAM MEMBER

Reporting to: Cafe Lead/Manager

KRA:

. Skilled in coffee brewing

· Able to suggest beverages, roasts and equipment based on customer s requirement

· Implement all standard operating procedures (SOPs)

· Ensure Sales and Profitability through excellent customer service

· Drive sales through up & cross selling

Knowledge, Skills & Abilities:

· Excellent communication skills

· Ability to work in a Team

· Sales orientation

· Excellent customer handling skills

Qualifications: Pursuing or completed Graduation

Duties & Responsibilities:

· Ensure guest comfort

· Order Taking & billing

· Handle the customer complaints

· Customer Service/ Follow ups

· Service Recovery

· Inventory management

· Maintain SOP checklist

· Asset & Equipment maintenance

· Maintain Reports

· Handle billing compliances

. Role: F&B Service - Other

Job description

. Prepare and serve a wide range of coffee, espresso, tea and other specialty drinks according to company receipes and standards.

· Grind coffee beans and operate espresso machines and other brewing equipment with precision,

. Prepare and serve other food items like sandwiches and snacks as needed.

. Greet all customers with friendly, personalized service and develops a rapport with them.

· Maintaining a fast speed of service, especially during high peak season

· Take orders from customers and input their selections into the cafe s internal computer systems

· Develop sufficient knowledge on the list of products and offerings and effectively and accurately communicate it to customers

· Prepare all beverages according to customer requirements within the prescribed time frame

· Prepare / reheat / serve food according to the set standards

· Grinding, weighing and packing coffee beans for customers

· Understanding the basics of all company coffees (roast level and flavour notes)

· Able to suggest beverages, roasts and equipment based on customer s requirement

· Ensures cleanliness at the station and caf in general during each shift

· Respond to guest questions, concerns and complaints and make sure they leave satisfied

· Follow all cafe safety and security procedures and arrive on time for all shifts and stay until shift completion

· Maintains efficient, friendly service. Clear tables in a timely and thorough manner.

· Responds proactively to prevent heated customer service situations.

· Restocks retail shelves when necessary, keeping in mind set merchandising guidelines. Keeps the retail areas neat and clean.

Requirement

· Any one who has completed his 12th or holds a Diploma along with valid identity proof like

(Pan Card & Aadhar Card).

· Ability to work on your feet for long hours.

· Willing to work on weekends and holidays in high demand season.

· Strong customer service skills.

Job Type: Full-time

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

• Leave encashment

Ability to commute/relocate:

• Malleswaram, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Barista: 1 year (Required)

Location:

• Malleswaram, Bengaluru, Karnataka (Required)

Work Location: In person