Barista

Core Duties and Responsibilities

1. Beverage Preparation and Quality

• Prepare and serve all menu items, including espresso shots, lattes, cappuccinos, pour-over coffee, teas, and specialty drinks, ensuring consistency and adherence to recipes.
• Master technical brewing skills, including precise coffee grinding, tamping, espresso extraction, and milk texturing/frothing.
• Customize drinks according to customer preferences (e.g., milk type, flavor shots, temperature).
• Maintain a high standard of quality and presentation, including the creation of latte art when required.

2. Customer Service and Order Handling

• Greet all customers warmly and take food and beverage orders accurately.
• Process payments, handle cash, and operate the Point of Sale (POS) system with accuracy.
• Educate customers on menu items, coffee beans, brewing methods, and ingredients.
• Make personalized recommendations and upsell food, beverages, and merchandise.
• Resolve customer issues and complaints professionally and courteously to ensure satisfaction.

3. Cleaning and Maintenance

• Maintain a clean, organized, and sanitary workstation (coffee bar, counters, and equipment) throughout the shift.
• Perform daily and scheduled cleaning and calibration of all coffee equipment, including espresso machines, grinders, and brewing tools.
• Adhere to all health, safety, and hygiene regulations (e.g., food safety, proper storage).
• Assist in cleaning and tidying the customer seating and dining areas.

4. Inventory and Operations

• Monitor inventory levels of coffee beans, milk, syrups, pastries, and other supplies.
• Restock supplies, products, and merchandise in display cases and behind the counter.
• Assist with receiving and properly storing new inventory.
• Collaborate with team members to ensure smooth and efficient café operations, especially during peak hours.

Required Qualifications and Skills

Hard Skills (Technical & Operational)

• Beverage Crafting: Proficiency in espresso preparation, milk steaming, and various coffee brewing methods (e.g., pour-over, French press).
• Equipment Operation: Hands-on experience operating and maintaining espresso machines, grinders, and POS systems.
• Cash Handling: Basic math skills and experience processing cash, credit, and debit transactions accurately.
• Food Safety: Knowledge of and adherence to sanitation and health regulations.

Soft Skills (Interpersonal & Attitude)

• Customer Service Excellence: A positive, engaging, and friendly demeanor with a commitment to creating a welcoming customer experience.
• Communication: Excellent verbal communication and active listening skills.
• Time Management & Multitasking: The ability to work efficiently, prioritize tasks, and remain calm under pressure in a fast-paced environment.
• Attention to Detail: Precision in following recipes, handling custom orders, and maintaining cleanliness.
• Teamwork: A cooperative attitude and willingness to support colleagues to ensure smooth operations.

Physical Requirements

• Ability to stand for long periods of time (4+ hours).
• Ability to lift and carry up to 25-50 pounds (e.g., bags of coffee, milk crates).
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person