Banking Operations Senior Analyst

 About The Role  

Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations

Designation: Banking Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards, and providing exceptional customer serviceTo perform day to day operation, performance measurement and client managementReview the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.

What are we looking for? Written and verbal communicationAbility to understand and analyze customer disputes, gather relevant information, and make informed decisions on dispute outcomes.Ability to understand business processes to verify controls are effective, mitigate risks, and suggest changes to control descriptions as needed.Analytically sound to take decisions on controlsAbility to understand Complex Documentation and legal languageAdvanced Proficiency required in English Language to create documentation.Perform assignments/deals/tasks Should be able to take judgment calls and guide team members Attention to details to analyze Gaps in controlAbility to review all written materialsShould be a self-starter, motivated and highly energized individual to compete the complexity of the processAbility to interact with Clients on weekly calls and explain Issue Management process.Fraud Risk ManagementMinimum 7-9 years of experience in experience in Chargebacks or Disputes handling process.Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards.Knowledge of regulations like Banking Secrecy Act, USA Patriot Act, OFAC regulations etc. Manages capacity, provides oversight, and serves as escalation point for analystReview for accuracy and provide inputs Provides weekly/monthly/quarterly reporting Coordinates with onshore team or stakeholderAnalytical ThinkingCommunication / Presentation SkillsMulti-tasking / Time ManagementAbility to Learn

Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts
 Qualification Any Graduation