Back Office Operations Executive

Roles and Responsibilities

• Maintain confidentiality and adhere to company policies.
  
• Collaborate with team members to achieve common goals and objectives.
  
• Ensure accurate and timely completion of tasks related to data entry operation, data maintenance, and backend support.
  
• Provide support to various departments such as shipping operations, inventory management, customer operations, investment operations, and backend processes.
  
• Manage back office operations, ensuring efficient data entry, maintenance, and processing.
  

Desired Candidate Profile

• 0-5 years of experience in back office operations or a related field.
  
• Proficiency in data entry operation, data maintenance, and backend processing.
  
• Strong understanding of shipping operations, inventory management, customer operations, investment operations, and backend processes.

Key Responsibilities:

1. Order Management:

   - Process and fulfill customer orders accurately and promptly.

   - Handle the logistic processing of each order right from booking the courier to handing over to the packaging team

.Inventory Management:

   - Track and manage inventory levels, ensuring that stock is updated and accurate.

   - Conduct regular stock audits and address any discrepancies.

Administrative Support

   - Perform various administrative tasks such as filing, data entry, and correspondence.

   - Assist in preparing and managing documentation related to operations and compliance.

   - Support the operations team in implementing process improvements and efficiencies.

Compliance and Reporting:

   - Ensure compliance with company policies, industry regulations, and data protection laws.

   - Prepare and present regular reports on key metrics and performance indicators.

   - Assist in audits and assessments as required.

Co-ordination with the logistics Team:

- Co-ordinating with the logistics team to ensure daily pickup of parcels

- Co-ordinating and escalating any delays with the logistics team

Inter Team Co-ordination:

-Co-ordinating with various teams in the company and updating them on any queries that they might have.