Back Office Executive

Job Description

Key Responsibilities: - Debt Product Operations: Drive debt turnover growth aligned with industry benchmarks. Ensure timely, error-free execution of all debt-related financial and non-financial transactions using technology and automation wherever possible. Manage and distribute brokerage/commission revenue for debt products accurately and on time. Customer Command Management: Take full ownership of customer queries via the command management system. Ensure all customer commands are addressed promptly and appropriately to achieve high customer satisfaction and long-term retention. Unlisted Shares Operations: Support business growth in unlisted shares in line with market trends. Ensure smooth, timely, and error-free handling of all related transactions using appropriate technological tools. MIS & Reporting : Generate and maintain relevant MIS reports for debt and WMS functions to facilitate data-driven decision-making. SOP Management & Audit: Create, update, and implement Standard Operating Procedures (SOPs) for all WMS functions related to debt products across group companies. Conduct periodic independent audits and initiate corrective actions where necessary. Content & Knowledge Sharing: Publish insightful blogs and knowledge materials related to department products to engage stakeholders and improve visibility. Manage learning and development processes for team members using modern tools and techniques. Inter-Departmental Coordination: Ensure all interlinked departmental and cross-functional activities are completed accurately and within set deadlines. Data Management: Oversee the implementation of best practices for data accuracy, accessibility, and security within the department. Key Skills & Competencies: Strong understanding of debt and unlisted equity products. Excellent command handling and customer relationship management skills. Proficient in MS Office, Google Workspace, and relevant finance/operations software. Analytical mindset with strong attention to detail. Ability to work with cross-functional teams. Excellent communication and coordination skills. Process-oriented with a focus on automation and technology integration. Qualifications & Experience: Graduate/Postgraduate in Finance, Commerce, or related fields. Minimum 2–4 years of experience in financial operations, preferably in debt or unlisted equity segments. Familiarity with compliance, audits, and SOP development. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person