Job
Description
We are a growing Direct-to-Consumer (D2C) brand focused on delivering high-quality products directly to our customers through online platforms. We are seeking a detail-oriented and proactive Back Office Executive to support our daily operations, streamline processes, and ensure timely order management and dispatch. Key Responsibilities: Order Management: Process and track daily e-commerce orders across various platforms (Amazon, Flipkart, Shopify, etc.). Update and maintain accurate records of orders in Excel or Google Sheets. Inventory Coordination: Monitor stock levels and coordinate with warehouse or production team for replenishment. Maintain SKU-wise product availability report. Packaging & Dispatch: Coordinate packaging of products as per standard guidelines. Ensure timely dispatch of orders through courier partners or aggregators (e.g., Shiprocket, Delhivery, Bluedart). Generate shipping labels and maintain dispatch logs. Customer Communication (Basic): Assist in resolving order-related queries like delays, address issues, or RTOs. Communicate with courier partners and update delivery status if needed. Documentation & Reporting: Maintain daily/weekly/monthly reports of sales, dispatches, returns, etc. Support with invoice generation and record keeping. Coordination & Support: Coordinate with the marketing, accounts, and operations teams as needed. Support with other company-related back-office tasks. Skills & Qualifications: Proficiency in MS Excel / Google Sheets (must have working knowledge of formulas, VLOOKUP, filters, etc.) Familiarity with E-commerce platforms and order dashboards. Basic understanding of logistics and dispatch processes. Good organizational skills and attention to detail. Ability to handle multiple tasks and meet deadlines. Strong communication and coordination abilities. Graduation in Commerce, Business Administration, or a related field preferred. Preferred Tools/Platforms Knowledge: Shopify, Amazon Seller Central, Flipkart Seller Hub Excel / Google Sheets Courier/Logistics Platforms like Shiprocket, Pickrr, Delhivery Salary: As per industry standards Reporting To: Operations/Logistics Manager Job Types: Full-time, Permanent Pay: ₹8,347.85 - ₹20,000.00 per month Benefits: Paid sick time Schedule: Day shift Monday to Friday Weekend availability Supplemental Pay: Performance bonus Shift allowance Yearly bonus Work Location: In person
