Back Office Coordinator

Develops warranty and parts procedures for the dealer, maintains database, tracks and makes monthly reports.

x Records, checks and processes all claim settlement paperwork received from the manufacturer.

x Reconciles credit statements as received from the manufacturer and enters them into accounting.

x Receives, evaluates, and processes warranty claims, in a timely basis once work orders are completed and closed at the branches.

x Controls and obtains warranty repairs from branches and trains branch personnel on how to manage the warranty.

x Investigates and queries unsettled claims and follows up on payment of outstanding claims with the manufacturer.

x Re-submits all rejected claims promptly or receives authorization to write them off.

x Ensures all equipment population records are current, up-to-date and accurate.

x Records, supervises and controls the systems for part returns and inspections.

o Arranges for parts to be shipped to the manufacturer, or to be scrapped.

o Tracks warranty parts by tagging them with the work order number, date of replacement or date of disposal.

x Initiates roll-out of campaigns, follows up the progress taken and reports them to the service manager.

x Processes and maintains all warranty paperwork and supporting documents related with warranty claims as required by the manufacturer.

Skills Required : Hands on advance excel , Data Management , Good communication & enthusiastic

Job Types: Full-time, Permanent

Pay: ₹9,741.27 - ₹22,031.07 per month

Work Location: In person