AVP/VP-BPO Operations-Hyderabad - GO/JC/226/2025

Job Description

Job Description Job Title: AVP/VP-BPO Operations Location : Hyderabad Candidates with 15 to 20 yrs exp in logistics / Freight services / BPO domain Hands on experience in Setting Up BPO Operations from Scratch and scaling up. Successfully managed multi location operations set up - from Hiring, process transition and Migration, Training, service delivery etc. Team management Client and stake holder management at exec level. - C - suite Metrics management PnL accountability Workforce management exposure SOP – Understanding / Creating SOP and converting into org goals / team goals / individual goals Building BPO teams from ground 0 and scaling upto 400+ FTEs Target : Pure play BPO or other IT services 24x7 Shift teams to be managed US Markets exposure Network building TAT / SLA tracking and reporting exposure Skills Required RoleAVP/VP-BPO Operations-Hyderabad Industry TypeITES/BPO/KPO Functional Area Required Education M.B.A Employment TypeFull Time, Permanent Key Skills BPO Other Information Job CodeGO/JC/226/2025 Recruiter NameHemalatha Show more Show less