AVP / VP Operations (US Banking: Fraud / dispute/ chargeback) - Noida

Job Description

IENERGIZER NOIDA IS LOOKING FOR AN AVP/ VP Operations - Specifically from US Banking / FINTECH Process. For Further Details reach out Sharandeep Kaur via Email - sharandeep.kaur@ienergizer.com or contact at 9266364422. Job Description AVP/ Vice President, Operations Responsibilities AVP/VP - Current Role from Banking Domain only - Fraud / Dispute/ Chargeback/ AML/ KYC Managing delivery of international account in Fin Tech/US Banking . Delivery matrix and contractual SLA management. Ensure timely and accurate reporting of performance metrics and SLAs to the Management Day to day client management. Managing a span of 1000+ FTs across multiple account. Lead all client and internal calls for the process, single point of contact. Responsible for deploying optimal workflow to deliver the desired delivery goals. Deploy and review proper Quality Control measures and Tollgates in process. Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements. Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs. Direct workflow, training and other shared services for optimum functioning of account. Manage attrition and career planning of all employees within span of control. Grow account strategically to increase top line for the organisation. Manage and improve profitability of the account. Educational qualification - Post Graduate in Business Management. Work experience - 15+ years of relevant experience. Special requirements Strong written and verbal communication & technical writing skills. Strong understanding of contracts and key BPO dynamics governing them. Strong customer service orientation and client management skills. Fundamentally a strong people manager. Should be able to guide a team to success. Highly organized with a proven track record of delivering to deadlines. Exceptional attention to detail and output oriented & work under pressure Excellent People Management & leadership qualities. Should be open to work from Office, No Cabs. Experience: 15 - 22 Years Industry Type: BPO / Call Centre / ITES Location: Noida