9 Dispute Jobs

Provides forward thinking HR consultation on strategic and operational issues by proactively assessing work environment, culture, and identifying and implementing appropriate action. This may include developing and implementing programs in the areas of talent development, rewards/recognition, employee engagement or other initiatives to improve overall organization health and performance. Serves as the primary point of contact for employees and managers in the areas of employee relations, employee development, performance management, compensation, benefits, payroll, and policy/procedure related issues. Supports the annual salary and bonus planning process and provides input into the development of the annual Talent Plan. Provides employee and manager training including Performance, Planning and Development, Employee Engagement, Talent Assessment and Succession Planning and Leadership Development. Participates and/or leads Talent council meetings and supports talent initiatives across the function. Provides HR related data and reporting to leaders to promote data driven decision making and strategy development. Participates in corporate-wide HR service delivery improvement projects. Partners with Talent Acquisition Specialists to ensure the organizations recruiting needs are fulfilled.

Analyze and investigate fraud claims, handle chargebacks, resolve disputes, and manage high-risk transactions. Communicate with customers/merchants, respond to inquiries, and track fraud trends. Ensure accuracy, efficiency, and customer satisfaction.

Manage all aspects of litigation disputes, and advise pre-litigation disputes, regulatory investigations, and other contentious matters. Work closely with business teams to provide counseling on litigation disputes, liaising with Regulatory Authorities, enforcement agencies etc. Pro-actively manages disputes, claims and litigation relating to the business, including progress reporting to internal stakeholders. Engages, manages and liaises with external legal counsel on specific matters ranging from regulatory issues to expert advice requests and to take an active role in litigation matters. Monitors closely work progress and deliverables of external legal counsel, making sure external legal spend is effectively managed. Reviews and prepares submissions and filings working closely with internal and external stakeholders (such as external counsels). Anticipates and identifies legal issues of concern to management and pro-actively develops effective legal strategies and practical solutions. Provides strategic advice to management in relation to the claims and litigation portfolio. Assists with negotiations pertaining to claims and disputes including evaluation and recommendations on provisions, settlement values & terms. Stays up-to-date with changes to legislation, particularly in relation to laws, rules and regulations that directly affect the business. Qualification: LLB from a reputed College in India. Working experience as a lawyer, either in private practice or in an in-house position. Excellent communication skills. Preferred Qualifications: Experience in handling litigation in India with in-house experience with a multi-national company. Well-organized and able to manage numerous projects simultaneously under deadline pressure. Flexibility and willingness to work on a broad variety of matters from complex matters to routine standard matters.

Role & Responsibilities: This Role requires managing Team related to Re-KYC, Demographic Amendments, Chargeback and BO Complaints related to these areas for BOBCARD and co-brand partners. Key highlights of the role are listed below (purely indicative and not limiting): A) Re-KYC & Demographic amendment - 1) Manage Re-KYC activities such as Campaign Management, overdue cases management 2) Oversee Demographic amendments activities and manage escalations for Address change, email & mobile number change, Name change etc. D) Dispute and Chargeback - Oversee Demographic amendments activities and manage escalations for Address change, email & mobile number change, Name change etc. Oversee Disputes & chargeback function on issuing side. Monitor correct reporting of 1st and 2nd level Chargeback and Pre-arbitration cases for all Schemes VISA, MASTER and RUPAY Monitor Acquiring side Chargeback cases, manage merchant management, Ensuring Reconciliation of Merchant Payment Processing Vouchers are processed within set timelines Monitor, manage and maintain efficient UPI transactions reversals, rejections postings E) Automation - To co-ordinate departments of Card Operations and IT Team for Project Management To ensure proper bridge is maintained between Business and IT Team for completion of Projects F) Adhoc activities - Manage training for new joinees as well as refreshers for existing employeesHandling outsourced team / job allocation and ensuring the completion of allocated job To process & keep control on daily BAU with no gaps in activities and in case of any issue observed to be highlighted to Management Meetings with external stakeholders such as NPCI, RBI, FIU INDIA, Co-brand partners, Vendors Handling Audit and compliance and fulfilling the requirements. Completing Compliance Task on timely manner Preparing Board Notes for each function for Board Meeting Updating process, SOP, raising BRD as per requirement, meetings with Vendors for implementation of new projects / products, conducting UAT. Applicants should possess the following attributes: Collaborative and a team player & should be fast learner Should possess good analytical capability Should be well versed with KYC, Disputes & Chargeback management Clear understanding of regulatory reporting requirements Strong analytical and decision-making skills Communication and Team building skills

Location: Navi Mumbai- Ghansoli Designation: Analyst, Sr Analyst Role : We are seeking a talented and energetic data-centric analyst with experience in fraud to analyze card fraud and transaction data and provide actionable insights on new trends while driving changes to fraud prevention strategies. Job Responsibilities : 1. Analyze card fraud and transaction data to produce actionable insights on new trends. 2. Drive changes to rules and fraud prevention strategy with data-led insights. 3. Stay up to date on fraud prevention trends. 4. Utilize tools like Microsoft Excel, Google Sheets, SQL, Python, and Looker for daily reporting and analysis. 5. Support new fraud initiatives that align with and contribute to business goals. 6. Manage the Chargebacks process and possess acquirer/issuer fraud liability experience. 7. Coordinate with Visa, MasterCard, and other payment network providers. 8. Have prior experience and knowledge of Credit cards. Job Responsibilities : 1. Work collaboratively with cross-functional teams on fraud-related projects. 2. Provide training and support to junior analysts on fraud detection techniques. Criteria : 1. 1-5 years experience in data analysis and fraud detection. 2. Proficiency in SQL and data visualization tools. 3. Strong analytical and problem-solving skills. 4. Ability to work in a fast-paced, dynamic environment. 5. Experience in a financial services environment. 6. Familiarity with machine learning techniques for fraud detection. Shifts timings: Rotational Shifts- 24*7 Week Off: Rotation in Week-off

IENERGIZER NOIDA IS LOOKING FOR AN AVP/ VP Operations - Specifically from US Banking / FINTECH Process. For Further Details reach out Sharandeep Kaur via Email - sharandeep.kaur@ienergizer.com or contact at 9266364422. Job Description AVP/ Vice President, Operations Responsibilities AVP/VP - Current Role from Banking Domain only - Fraud / Dispute/ Chargeback/ AML/ KYC Managing delivery of international account in Fin Tech/US Banking . Delivery matrix and contractual SLA management. Ensure timely and accurate reporting of performance metrics and SLAs to the Management Day to day client management. Managing a span of 1000+ FTs across multiple account. Lead all client and internal calls for the process, single point of contact. Responsible for deploying optimal workflow to deliver the desired delivery goals. Deploy and review proper Quality Control measures and Tollgates in process. Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements. Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs. Direct workflow, training and other shared services for optimum functioning of account. Manage attrition and career planning of all employees within span of control. Grow account strategically to increase top line for the organisation. Manage and improve profitability of the account. Educational qualification - Post Graduate in Business Management. Work experience - 15+ years of relevant experience. Special requirements Strong written and verbal communication & technical writing skills. Strong understanding of contracts and key BPO dynamics governing them. Strong customer service orientation and client management skills. Fundamentally a strong people manager. Should be able to guide a team to success. Highly organized with a proven track record of delivering to deadlines. Exceptional attention to detail and output oriented & work under pressure Excellent People Management & leadership qualities. Should be open to work from Office, No Cabs. Experience: 15 - 22 Years Industry Type: BPO / Call Centre / ITES Location: Noida

IEnergizer Noida Sec 60 is hiring. T he role is WFO and would involve night shifts as this is for an International US Banking - Customer Service / Front Office Looking for a SDL Operations with hardcore US Banking experience, should be from International US Banking (Preferable Customer Service / Front Office) background only. Required Experts with Sr. Manager & above levels. Interested Please share your resumes at sharandeep.kaur@ienergizer.com or reach out Sharandeep Kaur at 9266364422 JD - SDL - Operations - US BANKING - Blended Process. Managing delivery of international account. Delivery matrix and contractual SLA management. Ensure timely and accurate reporting of performance metrics and SLAs to the Management Day to day client management. Managing a span of 200+ FTs across multiple account. Lead all client and internal calls for the process, single point of contact. Responsible for deploying optimal workflow to deliver the desired delivery goals. Deploy and review proper Quality Control measures and Tollgates in process. Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements. Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs. Direct workflow, training and other shared services for optimum functioning of account. Manage attrition and career planning of all employees within span of control. Grow account strategically to increase top line for the Organization. Manage and improve profitability of the account. Educational qualification- Must be a Graduate. Work experience - 12+ years of relevant experience. Should be from a BPO Background only and should have handled International US BANKING Campaigns. Special requirements Strong written and verbal communication & technical writing skills. Strong understanding of contracts and key BPO dynamics governing them. Strong customer service orientation and client management skills. Fundamentally a strong people manager. Should be able to guide a team to success. Highly organized with a proven track record of delivering to deadlines. Exceptional attention to detail and output oriented & work under pressure Excellent People Management & leadership qualities. 5 Days working from office + Rotational Shifts + NO CABS 12 - 25 Years BPO / Call Centre / ITES - International Process ONLY Noida

We are have the below opening with one of our prestigious Global Banking Client If interested, and willing to explore opportunity. Please revert back with your updated CV https://forms.gle/5RWodNSQ1hPas5kA8 Location : Pune - Kharadi ( Open to take candidates from Chennai, Bangalore, Pune, Mumbai ,New Delhi and Gurgaon) Skills - Fraud Operations, Chargeback, Dispute ( Debit card/ Credit Card), Transaction of debit/credit card Knowledge required. Exp- Minimum 5 years ( All 5 years of experience into Fraud operations) CTC - 9.5LPA (Fixed) + Variable Shift timings- 06:30 PM- 03:30 AM. ( Cab provided Up & Down) Job Description Responsibilities: Perform short and long term forecasting analysis and standardized fraud analysis Make judgments based on practice and precedence, and work within guidelines, under general supervision Develop and maintain working knowledge of business/industry standards and practices Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area Identify inconsistencies in data or results, and exchange information in a concise and logical way Impact the business directly through the quality of the tasks/services provided. Experience in Dispute, Chargeback, Fraud analysis, Card fraud operations, Fraud investigation, Fraud Detection, Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Relevant experience of 5+ years in a related role Knowledge and previous experience in the Investigation and Fraud claims process, dispute and Chargeback. Experience in trend analysis and alerts in early fraud detection Extensive knowledge of the Bank's Transactional Processing platforms Proficient in Microsoft Office and Access Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment.

Location: Pune (karadi) permanent role us shift please go through the below JD if interested please share your resume in this email id vijay.n@randstad.in or whagtsapp in 9962628878. To know about client details pls connect in the given no 9962628878. Responsibilities: Perform short and long term forecasting analysis and standardized fraud analysis Make judgments based on practice and precedence, and work within guidelines, under general supervision Develop and maintain working knowledge of business/industry standards and practices Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area Identify inconsistencies in data or results, and exchange information in a concise and logical way Impact the business directly through the quality of the tasks/services provided. Experience in Dispute, Chargeback, Fraud analysis, Card fraud operations, Fraud investigation, Fraud Detection, Qualifications: Relevant experience of 5+ years in a related role Knowledge and previous experience in the Investigation and Fraud claims process, dispute and Chargeback. Experience in trend analysis and alerts in early fraud detection Extensive knowledge of the Bank's Transactional Processing platforms Proficient in Microsoft Office and Access Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment. Candidate should be willing to work in US shift/night shifts Education: Bachelor's degree