48 Dispute Jobs

Hiring SAP FICO/FSCM Consultant with 7–10 years of SAP Support & Implementation experience. Expertise in FI-AR, AP, EBP, Asset Mgmt, FSCM modules, interfaces, and tools like GSN, Jira & Confluence. Remote role. Required Candidate profile SAP FICO/FSCM Consultant with 7-10 years of support & implementation experience.Skilled in FI,FSCM modules,interfaces,&tools like Jira/GSN. Strong communication&cross- functional collaboration skills.

Disputes Credit Card Non-Fraud Analyst Must have skills 2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code). Analyze customer complaints and transaction histories to identify discrepancies Ensure compliance with client SLAs, internal controls and regulatory guidelines Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines Liaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good quality Hands on experience of VISA cards Experience with Dispute management applications (Pega or Quavo) and processing platforms Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identify root causes and recommending corrective actions Proven experience in handling escalations and complex dispute investigations Familiarity with card rules and regulatory requirement

candidate expectation and Job responsibilities Walk in Drive in Chennai 2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code). Analyze customer complaints and transaction histories to identify discrepancies Ensure compliance with client SLAs, internal controls and regulatory guidelines Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines Liaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good quality Hands on experience of VISA cards Experience with Dispute management applications (Pega or Quavo) and processing platforms Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identify root causes and recommending corrective actions Proven experience in handling escalations and complex dispute investigations Note Chennai-Walk in drive- Walk in drive on 13th Sep Saturday in Chennai, candidate available for walk-in drive on Saturday only apply Hyderabad/Pune Drive dates to be confirmed Notice period- 0-60 days only ,NO 90 days Flexible with any shift including nightshift

Graduate with 6 months experience required Salary - 28k in-hand+ incentives 5 days working with any 2 week off Rotational shift Good communication Perks and benefits Incentives 5000 per month.

Graduate with 6 months experience required Salary - 28k in-hand+ incentives 5 days working with any 2 week off Rotational shift Good communication Perks and benefits Incentives 5000 per month.

Desired Candidate Profile Experience Should be into Credit card dispute management and should be focused on Non-Fraud Disputes. Exposure should be into Investigate and resolve Credit Card Disputes related to non-fraudulent transactions. Should be having Hands on experience of VISA cards. Proficiency in using applications like PEGA / QUAVO. This is for Chennai Location and person should be Flexible with shift Interview will be in Virtual.

Warm Greetings!!! Available for Face to Face Interview on 10th September Below Opportunity is with top MNC (Acc****re) Skill required: Banking Services - Core Banking Designation: Business Advisory Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The Customer Advocacy Team Lead is a key role within Client s Customer Operations organization this role will help ensure that we are effectively identifying, tracking, and communicating the customer experience and friction points to the senior management team, in order to make the process better. Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management. What are we looking for? •Banking, Financial Services •Written and verbal communication • Manage staffing, scheduling, coaching, and development for a team of Customer Advocacy Analysts • Hold team members accountable for performance by defining clear goals, objectives, responsibilities, and priorities • Develop, document, and maintain operating procedures for Client complaint management program • Respond, resolve, and track complaints received via multiple means of communication including but not limited to consumer directs, consumer agencies, and government agencies in a timely manner and provide appropriate reports • Utilize experience and specialized knowledge of specific functional areas and internal policies and procedures to respond to and make appropriate decisions to resolve the most complex situations referred by the team • Monitor the day-to-day activities of functional areas to provide company insights regarding complaints received and ensure compliance to internal policy, legal and pertinent regulations • Identify, escalate issues and propose solutions regarding potential issues with process, systems and operations inefficiencies with the goal of contributing to operational success Fraud Risk Management • 3+ years experience in process in banking or the FinTech industries with a focus on customer service and incident management roles • Excellent motivational abilities, willingness to teach and coach, and ability to learn quickly • An analytical mindset with strong excel skills. SQL is nice to have but not required • Ability to constantly focus on the process and to develop and implement operational changes in order to improve efficiency and limit risk • Strong verbal and written communication skills with the ability to simplify the conclusions and reasons for each decision • Ability to use data to effectively develop executive-level communications and presentations • Ability to use data to drive others to action • Strong execution capability and ability to wear multiple hats to drive work to completion • A passion for delivering best-in-class experiences and a natural curiosity to identify gaps using quantitative and qualitative data • Detail-oriented with great organizational skills Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Acc**ture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Acc**ture • Please note that this role may require you to work in rotational shifts • Provide aggregated feedback on product and experience opportunities to the business units • Participate in cross-functional projects designed to mitigate risk to the bank due to inefficiencies, fraud or lack of compliance Any Graduation

The Associate Manager for CCMD Hub Operations will manage operations related to customer care, management, and disputes. The role includes overseeing day-to-day operations, handling customer queries and complaints, managing disputes efficiently, and ensuring the overall effectiveness of customer service channels. The associate manager will also improve operational processes and ensure service standards.

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Bulk Hiring Immediate Joiners,YASH 9650805915 UG/Grad with experience and freshers eligible Require people with excellent verabal and wriiten communication skills. OPENINGS IN BANKING, TRAVEL & TECH GET upto 8LPA + Lucrative incentives 5days working

Position Overview: The Customer Service Investigator (CSI) serves as a crucial link between customers and various functional areas within the NTT. The CSI's primary role is to manage ongoing escalations by creating actionable items and Service Level Agreements (SLAs) to ensure timely and effective resolution of customer issues. This involves working offline with different departments, adhering to standard operating procedures, and applying subject matter expertise to make creative, customer-friendly decisions. Ideal candidates should have extensive experience with the brand and possess strong program knowledge. Responsibilities: • Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues. • Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA. • Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting. • Customer Solutions: Seek solutions to customer issues, acting as an agent of the brand and an advocate for the product. • Customer Liaison: Communicate with customers to gather further information, provide updates, and request documentation. • Cross-Department Collaboration: Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations. • Escalation Handling: Escalate concerns as appropriate and as requested by customers. Requirements: • Customer Service Background: Experience in the credit card industry, particularly in customer service. • Escalation Handling: Previous experience in handling escalated calls is preferred. • Confidence: Demonstrate high confidence while dealing with escalated situations and customers. • Flexibility: Ability to think outside the box and provide individualized customer service tailored to specific issues. • Time Management: Excellent time management skills. • Feedback Acceptance: Open to constructive feedback from supervisors, operational leads, and team coordinators. • Efficiency: Ability to work well within limited timelines. • Communication Skills: Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers. • Proactive Approach: Bias for action and proactive problem-solving.

**Walk-in Interview Opportunity in Chennai** Are you an experienced professional in International KYC, Sanction Screening, or Disputes Credit Card Non-Fraud Analysis? Here's your chance to showcase your expertise at Tata Consultancy Services Ltd in Chennai on Saturday, 6th September 2025. **Job Role**: Process Associate/Senior Process Associate **Domain**: International KYC, Sanction Screening, Disputes Credit Card Non-Fraud Analyst **Timing**: 09:00 AM 12:00 PM **Location**: Tata Consultancy Services Ltd, Kumaran Nagar, 415/21-24, TNHB Main Rd, Sholinganallur, Chennai - 600119 **Candidate Requirements**: - Minimum 2 years of experience in the mentioned domains - Familiarity with money laundering laws (APAC/EMEA) - Strong analytical skills for detecting suspicious activities - Graduates willing to work in various shifts, including nights - Proficient in communication and analytical abilities - Salary to be credited through bank transactions only **Documents to Carry**: - Original Photo ID (PAN/Aadhar) - Educational and employment certificates - Updated CV **Interview Process Norms**: - Safeguard your original certificates - Parking available for vehicles - Relax in the lounge area - Water dispensers and restrooms accessible **Important Note**: TCS does not charge any recruitment fees at any stage. Report any unauthorized fee collection immediately. Feel free to bring along your friends!

The Fraud Ops Analyst position involves assisting in efforts to ensure fraud risk policy and controls are applied effectively to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. Your main objective will be to manage fraud losses by ensuring analysts make appropriate decisions using a risk/reward balance methodology. Responsibilities: - Perform short and long-term forecasting analysis and standardized fraud analysis. - Make judgments based on practice and precedence, and work within guidelines under general supervision. - Develop and maintain a working knowledge of business/industry standards and practices. - Demonstrate a fundamental understanding of how the team interacts with others to achieve the area's objectives. - Identify inconsistencies in data or results and exchange information concisely and logically. - Impact the business directly through the quality of the tasks/services provided. - Experience in Dispute, Chargeback, Fraud analysis, Card fraud operations, Fraud investigation, and Fraud Detection. - Appropriately assess risk in business decisions, particularly considering the firm's reputation and safeguarding Citigroup, its clients, and assets. - Drive compliance with applicable laws, rules, and regulations, adhere to Policy, apply sound ethical judgment, and escalate/manage/report control issues with transparency. Qualifications: - 5+ years of relevant experience in a related role. - Knowledge and previous experience in the Investigation and Fraud claims process, dispute, and Chargeback. - Experience in trend analysis and alerts in early fraud detection. - Extensive knowledge of the Bank's Transactional Processing platforms. - Proficiency in Microsoft Office and Access. - Consistently demonstrate clear and concise written and verbal communication. - Demonstrated ability to remain unbiased in a diverse working environment. - Willingness to work in US shift/night shifts. Education: - Bachelor's degree Citi is an equal opportunity and affirmative action employer. Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.,

The job available is in the field of US Banking Chat. To be considered for this position, you should have experience in Banking, AML, Dispute, Fraud, and Charge. It is essential to have strong fluency in English to effectively communicate with customers. This role requires you to work during US shift timings at the Malad location. Immediate joining is required for this position. Perks & Benefits: - Salary: 5Lpa - Incentives: Up to 8k - Transport: One-way For further information or to apply for this opportunity, you can contact HR Neyha at 7887851177.,

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Location - Bengaluru, Hyderabad What You'll do: Handling margin calls and monitoring short-term liquidity of funds; gaining a strong understanding of the portfolio, its financing structure and dynamics to efficiently analyze causes for change in liquidity Understanding the various margining methodologies of the several agreements in a portfolio and tracking the internal view of margin Handling end-to-end implementation of margin/financing, broker revenue, and counterparty exposure information Handling end-to-end on boarding of new clients; gathering requirements and showcasing our capabilities clearly Managing stakeholders expectations; being proactive in identifying their needs, articulating the scope of the offering, escalating issues in a timely manner, and showcasing persuasiveness in bringing about changes Learn and enhance knowledge on complete internal platform/industry, not restricted to current area of expertise. Perform various activities like data gathering, GAP analysis, Mapping, Data transformation, Loading and reconciliation, BAU activities setup, Client parallel support etc in Internal platform as a part of client implementation. Work with technology teams as needed, by assisting in special projects, developing bespoke reports, developing specifications, product implementation and UAT. What Youll need: 3 to 7 years of experience working in the Treasury coupled with in-depth domain / finance knowledge Collateral management and financing agreements as well as margin methodologies Experience in securities lending and borrowing as well as optimization of portfolio financing An understanding of data sources such as Reuters, Bloomberg, Markit etc for Treasury related attributes Strong analytical skills, problem-solving skills and attention to detail Proven track-record of handling projects and improving processes Strong interpersonal skills with a collaborative attitude Effective oral/written communications skills Ability to work under pressure and take on additional operational tasks Proficient in Microsoft Office applications especially MS Excel. Hands on experience with VBA macros / Python will be a big plus. Mode : Hybrid 3 days working from office 2 days working from home 2 days fixed Off (sat, sun) Shift Time EMEA (late UK shift Which includes Night shift)

Here we are looking for professionals who is having the exp in credit card fraud investigation and raising the red flags in any suspicious activities. A card fraud / dispute claims analyst investigates customer disputes and resolves disputed transactions to raise a chargeback request with the merchant. Location- Chennai Shift- have to be flexible

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Excellent Opportunity with HCLTech!!! We are looking for a candidate with Dispute Management experience. Designation: Team Lead Work Location: Chennai Shift: Night Shift Education: Graduation is Mandatory Date:23rd & 24th Aug Contact person: Sobiya Description: Oversee daily operations of the dispute management team. • Set performance targets and monitor KPIs. • Lead root cause elimination projects across departments. • Partner with IT to enhance dispute resolution tools and systems. • Develop training modules and conduct workshops. • Present dispute trends and risk areas to senior leadership. • Ensure compliance with internal controls and external regulations. • Manage stakeholder expectations and service delivery. Required Skills: Team Leadership Supervise daily operations and performance. • KPI Management Define and track dispute resolution metrics. • Cross-Departmental Influence Drive collaboration across business units. • Automation & Digitization – Lead initiatives to streamline dispute handling. • Strategic Thinking – Align dispute management with business goals. • Risk Management – Identify and mitigate financial and reputational risks. • Presentation Skills – Deliver insights and recommendations to leadership. Please Walk-in with 2 copies of your resume with an ID proof

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Key Responsibilities: Fraud, Chargeback and Credit Risk Review: Review new applications for fraud and credit risk. Analyze conversations with applicants in real-time to assess potential fraud risk. Document and approve requirements based on analysis of credit policies. Credit Management: Administer and control credit terms and limits. Perform credit limit reviews, reinstatements, and account maintenance. Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customers requirements and ability. Compliance and Reporting: Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk. Ensure high levels of accuracy in report maintenance and tracking. Qualifications and Requirements: Educational Background: Bachelor's degree in Finance, Business Administration, or a related field preferred. Experience: Previous experience reviewing and approving credit and chargebacks is an asset. Credit card, chargeback, dispute and fraud experience is required. Skills and Competencies: Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner. Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations. Ability to communicate tactfully with various levels of business management in a professional manner. Strong organizational and time management skills with the ability to prioritize and manage a heavy workload. Demonstrated ability to implement change efforts. Highly motivated with the ability to work independently in a fast-paced team environment. Knowledge of PCs and strong keyboarding skills. Proficiency in MS Word, Excel, and Outlook is an asset. TSYS/ADM system knowledge is an asset. Additional Information: The position offers opportunities for professional growth and development within the Credit Card Operations department.

NTT DATA- Hiring for Credit Analysis in Gurgaon Interested candidates may share your CV on whatsapp @ 8881551615 Apply ONLY if you have experience in all these skills please: 1) International Banking Experience Only 2) Cred Card Operations/ Master Card/ Debit Card 3) Chargeback 4) Dispute 5) Fraud Investigation Status: Full Time Work from Office (5 Days) Hours: Monday Friday, 9:00am - 5:00pm EST- (6:30 PM to 3:30 AM IST)- NIGHT SHIFT As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customers creditworthiness. Reporting to the Operations, this role offers a solid foundation for a career in Credit Card Operations. Interested candidates may share your CV whatsapp 8881551615

Hiring for "AML" "International chat " Banking process Graduation required Exp.- Min. 1 year exp. required in International Banking, AML/KYC/Fraud / dispute Salary - 36k in hand HR Sangeeta 7693928266 Immediate joiners only Required Candidate profile Min. 1 year exp. required in International Banking, AML/KYC/Fraud / dispute Excellent communication required immediate joiners required

As an SAP Finance Business Analyst, you will be responsible for utilizing your expertise in SAP FICO & FSCM (S4 HANA) with a minimum of 10+ years of experience to provide strong functional knowledge. It is essential to have at least two full end-to-end implementation experiences. Your role will involve in-depth knowledge and hands-on experience in various FSCM modules including Credit Management, Collections Management, Dispute Management, Biller Direct, and integration between AR and FSCM modules. Your responsibilities will include managing Credit Management tasks such as Master Data maintenance, Credit Limit Request, Credit Limit Check, DCD, Exposure updates, and handling standing enhancements. You will also be involved in Collections Management activities including Master Data and Organizational Structure maintenance, Strategies development, Worklist generation, and establishing contacts with customers. Additionally, you will handle Dispute Management tasks related to Status and Profile Management, Case type definitions, and Workflows. Your expertise will be crucial in ensuring smooth integration between AR and FSCM modules. Furthermore, your role will require translating high-level solutions into detailed technical designs, making it imperative to possess strong analytical and problem-solving skills. Proficiency in Credit, Collection, Dispute, Cash & Liquidity, and Bank Communication Management is mandatory. In addition, you should have a solid understanding of FICO modules such as GL, AR, AP, AA, BA, CEA, CCA, PCA, IO, and TR. Knowledge of SAP Process Modelling Suite tools like Signavio, ARIS, and Visio will be advantageous in fulfilling your responsibilities effectively.,

Key Responsibilities Disputes/Difference between Disputes and Fraud Transaction Monitoring: Review and analyze card transactions for potential disputes or fraudulent activity. Dispute Resolution: Investigate and resolve customer disputes related to credit/debit card charges, including chargebacks and refunds. Documentation: Compile evidence and submit response documents based on card network rules and reason codes. Compliance: Ensure adherence to Visa, Mastercard, and other card network regulations. Customer Support: Communicate with customers to understand issues and provide timely resolutions. Reporting: Maintain detailed records of disputes and generate reports on trends and resolution outcomes. Collaboration: Work with internal teams (fraud, customer service, legal) and external partners (banks, processors) to resolve cases efficiently.