AVP, Underwriting Operations

AVP, Underwriting OperationsLocation: Bengaluru / HyderabadWork Model: Hybrid (3 days Work from Office)Shift: US Shift

Key Responsibilities

• Own end-to-end underwriting service delivery across pre-issuance (rating, quoting, binders) and post-issuance (policy issuance, endorsements, cancellations) processes
• Lead and manage a 180-230 member underwriting operations team across multiple delivery geographies supporting US insurance portfolios
• Ensure consistent SLA/KPI performance with zero-surprise delivery, especially during renewal peaks and reinsurance cycles
• Drive standardization and convergence under a Center of Excellence operating model
• Serve as the primary point of contact for underwriting operations stakeholders in India
• Partner with internal digital, RPA, and Six Sigma teams to deliver committed efficiency and transformation initiatives
• Mentor and develop a niche underwriting talent pool with strong focus on capability building and career progression
  

Required Qualifications & Experience

• Bachelor’s degree in any discipline
• Strong P&C Insurance Underwriting operations experience in a BPO/KPO environment
• Proven leadership experience managing 200–300 FTEs in complex underwriting operations
• Demonstrated ability to manage renewal surges and high-volume underwriting cycles
• Strong operational, people management, and stakeholder management skills
• Digitally savvy with comfort in data-driven operations
  

Ideal Candidate Profile

• Seasoned underwriting operations leader at GM/ AVP/ Director/ Senior Director level
• Background in large-scale third-party underwriting service delivery
• Hands-on operating leader with strong transformation orientation