Job
Description
As the AVP & Labour Operations Lead reporting to Senior Leader, Category Strategy PROCUREMENT USA, you will be the primary point of contact and escalation for the Contractor Labor Operations team based in India. Your role will involve providing guidance, mentorship, and support to resolve operational issues, analyze processes and technology for improvements, and ensure enhanced efficiency across contractor labor operations. **Key Responsibilities:** - Serve as the key escalation point for the Contractor Labor Operations team in India, offering timely guidance and resolution for complex issues. - Support and mentor specialists by sharing expertise, best practices, and troubleshooting assistance. - Analyze existing processes and technology, specifically Fieldglass VMS, to identify gaps, inefficiencies, and improvement opportunities. - Recommend process enhancements and technology optimizations in collaboration with team leaders. - Assist in onboarding and offboarding contractors on SOWs, ensuring compliance and smooth operations. - Help resolve billing and invoicing questions and disputes escalated by the team. - Collaborate cross-functionally with peers and senior stakeholders to align contractor labor operations with business objectives. - Facilitate knowledge sharing within the team to enhance overall capability and operational excellence. - Support reporting activities by ensuring data accuracy and insights completeness. **Qualifications:** - Minimum 10-14 years of experience in contractor labor operations with exposure to SOW management in Fieldglass VMS. - Proven ability to analyze processes and propose practical improvements. - Experience mentoring or coaching team members. - Strong problem-solving skills related to contractor onboarding/offboarding and billing processes. - Excellent communication and interpersonal skills to engage effectively with the team and stakeholders. - Ability to multitask, prioritize demands, and maintain organization in a dynamic environment. - Masters in business administration from a Top Tier Institute. Higher education in P&C Insurance (e.g., MBA, FIII) is preferred. In addition to the above role, Liberty Mutual values hard work, integrity, and commitment to positive change. The company offers benefits and rewards to support your life and well-being, including Group Mediclaim Insurance cover, Group Life Insurance cover, and Group Personal Accident Insurance cover. These benefits are subject to management review and may be amended as deemed appropriate. Join Liberty Mutual, a global leader dedicated to improving and protecting everyday lives. In this inspired and collaborative environment, you can take ownership of your work, push breakthrough ideas, and be confident that your contributions will be valued and your growth championed. Your path to life, happiness, innovation, impact, and advancement starts here. **Primary Location:** Hybrid model - Delhi NCR / Mumbai **Travel:** Global 5-10% **Shift Timings:** United States (EST) hours **Schedule:** Full-time **Salary:** Industry Leading **Experience:** 10+ years **Education Level:** Masters in business administration from a Top Tier Institute. Higher education in P&C Insurance (e.g., MBA, FIII) is preferred.,
