AVP - Fraud Customer Care

As Assistant Vice President Fraud Customer Care at Barclays, you will lead a high-performing team to ensure outstanding customer outcomes while managing day-to-day operations, risk, and performance standards. Your role will involve using insights, collaboration, and strong decision-making to drive business growth, operational excellence, and a culture of accountability and customer focus. You may be assessed on critical skills such as leading and developing teams, managing business operations, fostering a resolution-focused culture, providing leadership in decision-making, and analyzing complex information to drive performance outcomes. Desirable skill sets for this role include relevant banking experience, strong technical and analytical skills, experience in process enhancement/transformation/continuous improvement, project and change management, and complaint management. You will also be assessed on essential skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills. This role is based out of Chennai. In this role, your purpose will be to lead and develop a highly engaged team to achieve consistently excellent customer outcomes through an omni channel experience. You will be accountable for providing excellent customer service, maintaining performance management standards, running day-to-day business operations effectively, conducting market research, fostering a resolution culture, and creating an empowering environment for colleagues. As an Assistant Vice President, you are expected to advise and influence decision-making, contribute to policy development, lead a team performing complex tasks, set objectives, coach employees, and demonstrate leadership behaviors. If you have leadership responsibilities, you will be expected to demonstrate the LEAD behaviors: Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others. For individual contributors, you will lead collaborative assignments, guide team members, consult on complex issues, mitigate risk, and collaborate with other areas of work. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.,