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Home
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ANZ
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AVP, Client Account Data

AVP, Client Account Data

ANZ

10 - 15 years

35 - 40 Lacs

bengaluru

Posted:22 hours ago| Platform:

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Skills Required

service level banking customer service subject matter expert stakeholder management operations financial services stp murex auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

As a Senior Manager of the Client Account Data Team based in India, you ll play a key role in ensuring the accurate and effective management of client account data across ANZ Markets Systems (CSS, Murex, Core Static, etc). Accurate account data is critical for ensuring a good client experience through the trade lifecycle (booking, settlement and Confirmation).

Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours.

Role Type: PermanentRole Location: BengaluruWork Hours: Role requires working on a rotational basis, including US and UK shift timings

Note

: While the role is equivalent to AVP in the external market, the actual role title will be - Senior Manager, Client Account Data, to maintain consistency with ANZ internal role titles.

What will your day look like

As a Senior Manager, Client Account Data, you will:

Ensure data is maintained to industry standards to support STP processing across settlements and confirmation and onboarding process
Deliver capabilities that enhance the customer service environment and business performance.
Follow issues through to completion, ensuring thorough review and resolution, including effective handling of customer complaints.
Maintain awareness of operational risks and controls, ensuring compliance and mitigating risks to improve audit ratings.
Exceed customer expectations with a solution-focused approach and dedication to customer satisfaction.
Meet or exceed Service Level Agreements (SLAs) and ensure timely resolution or escalation of complex matters.
Manage daily requests in line with bank policies, forecast and plan volumes and productivity, and ensure procedural compliance.
Provide direction and feedback to team members, ensuring focus on goals and Key Result Areas (KRAs), and support the creation of an engaged and diverse workforce.
Ensure no operational losses, work within budget constraints, and drive cost-saving initiatives.

What will you bring

To grow and be successful in this role, you will ideally bring the following:

Minimum 10 years of experience within the financial services industry, regulatory compliance, Markets Product lifecycle.
Strong understanding of Markets Products and their Lifecycles
Understand the importance of data, data flows and it s ability to improve or impact operational processes.
Subject matter expert in either Markets Settlements, Confirmations or Reference Data
Supervisor management experience in a production environment with experience supervising multiple streams, teams or departments preferred.
Extensive knowledge of financial services operations.
Experience with stakeholder management as well as building strong operational workforce. Demonstrate a strong sense of urgency by responding
Preferred experience in Market Operations (Settlements, Confirmations and Static Data)

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AVP, Client Account Data