AVC:Virtual Acquisition Manager-CC-Acquisition

About Axis Virtual Centre:

Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience.

About the Role:

This role is integral to the Cards acquisition channel in AVC. The Virtual Acquisition Manager ensures a successful cards product journey for the customer digitally.

Key Responsibilities:

• Manage the digital on boarding journey for clients by delivering successful and accurate VKYC which is compliant as per the regulatory requirements, briefing customer s product basics and mandatory features, advising clients on simple and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience
• Achieve the monthly assigned business metrics on number of successful VKYC completed, occupancy, availability, logged in hours, AHT, adherence and cross-sales generating Fee income across Investment, Assets, and Cards.
• Manage the Cards product acquisition thru leads from digital channel, delivering our prospective clients a superior customer experience. Acting as a single point of contact till the customer is on boarded.
• Effectively utilize all applications, tools, and databases used to process transparent end to-end client support. Proficient with systems related to Banking transactions and services.
• Strictly adhere to the internal control policies and ensure that the organizations activities are carried out in accordance with the set guidelines.

Qualifications:

• Graduate or Post graduate from a recognized institution.
• 2- 5 years relevant role/ BFSI sector.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Proficiency in systems related to Banking transactions and services.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.
• Ability to handle pressure and meet deadlines.
• Ability to successfully work as a part of a team.
• High sales orientation to meet the sales targets consistently.
• Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

#ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Skills

Refer to the Job Description