Automation and System Engineer

About Business line/Function:

• The BNP Paribas Group's IT department (IT GROUP) aims to ensure the overall consistency of the Information System (IS) with the Group's strategic objectives, while improving the management and control of operational risks.
• The role of IT includes, among other things, providing an enhanced customer experience, accelerating digitalization, and optimizing operational efficiency. Thus, IT GROUP has modernized the Information Systems by deploying digital levers to support the digitalization of the Group's Businesses and Functions:
• The delivery of digital levers (Cloud, API, Data, Digital Working, Tech watch) is effective, and the IT Market Place enables their deployment on a Group-wide scale,
• The security of the IT environment is evolving with a focus on cybersecurity risks and IT resilience to meet increasingly stringent regulatory requirements,
• The robustness of the Information Systems is improving with the implementation of standardized operational methods,
• Human capital remains at the center of our priorities,
• Operational efficiency is growing with a focus on process automation and industrialization,
• All these advances contribute to the Group's ambition to reduce its environmental footprint.
• Thanks to these solid foundations, a new phase of the IT strategy is opening up, enabling the Group to address a dual challenge: accelerating the adoption of innovative solutions around data and Artificial Intelligence (AI), and ensuring the interoperability and security of Information Systems.
• To meet these challenges, IT GROUP is adapting its organization and remaining in line with that of the Bank. This evolution is based on five main levers:
• Technological innovation through data and AI: ensuring excellence in innovation through research and development of skills, relying on specific governance. This involves structuring technical foundations to the state of the art in order to accelerate experimentation, the construction of innovative solutions, and their adoption on a large scale by the Business and Functions,
• Cybersecurity: continuing to protect the Bank and its customers in terms of Cybersecurity and Cyber Fraud, in line with regulatory requirements,
• Infrastructure and Production: creating synergies, accelerating industrialization, emphasizing interoperability, and improving the resilience of Information Systems, while controlling risks,
• Payment and Card Services: meeting the challenges of the industry by ensuring optimal alignment and end-to-end execution of strategic programs among all Group stakeholders,
• Operational excellence: gaining efficiency, particularly in financial terms, to continue optimizing expenses.

The main responsibility of Stability & Resilience division is to support the IT strategy & Production and gathers activities contributing directly to the stability and integrity of the Production and to the Information Systems resilience.

Within the division, the domain OPEN DATA oversees Global Production Information System and Group IT Referentials.

This domain includes the following teams:

• IT Assets MDM & IS Architecture
• IT Data Quality & Group IT Discovery services
• IT Datahub & OpenData services
• Group IT Referentials (RefWeb, SURF, etc)
• IT Meta Data Management & IT Dictionnary
• Data Platform indus & SRE
• P360 / CMIS / IT documents management
• Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.
• The Automation and System Engineer will be integrated closely in the OpenData domains Platform industrialization in European working hours (Monday to Friday) and SRE Team which is in charge of:
• Design technical architecture / solutions
• Deploy as code technical platforms in dMZR / IT Cloud / dMZR as Code
• Develop automations
• Monitor, supervise, support
• Ensure compliance, security requirements, obsolescence management
• Manage capacity planning
• On-call duty 7days on non working hours (rotation between 2 India and 2 Paris resources

Responsibilities

• Make the housekeeping of our services (check that our platforms / services are fully and constantly up and running with decent performance for our customers).
• Ensure patching and updates for systems, applications and images
• Ensure certificates renewals
• Contribute in automation development for production & non production tasks

• Incident support in Working hours and also in on-call requests (non working hours)

• Management of production anomalies and non-recurrent operations (such as Disaster Recovery exercices)
• Realize applications and platforms deployment tasks
• For a predefined applications scope take care of ITSM processes based on ITIL framework:
• Incidents
• Requests
• Changes
• Ensure that SLA targets are met for above activities
• Handover to Paris teams if knowledge and skills are not available in ISPL

• Contribute to the knowledge transfer with Paris teams
• Contribute to the definition of procedures and processes necessary for the team
• Help build team spirit and integrate into BNP Paribas culture
• Contribute to the regular activity reporting and KPI calculation
• Contribute to continuous improvement actions
• Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs).

• Experience with containerization technologies (Kubernetes, OpenShift).
• Experience with infrastructure as code (Terraform)
• Experience with DevOps tools including GitlabCI or Jenkins, Ansible, Ansible Tower
• Experience on monitoring tools (e.g., Dynatrace, Prometheus, Grafana)
• Experience with any cloud platform (preferably IBM Cloud).
• Expertise and experience with RedHat Linux usage
• Expertise in scripting and system svripting (e.g., Python, Bash, PowerShell).
• Experience with Autosys
• Familiarity with database technology is required: Oracle, Postgre. Capability to execute basic scripts and queries
• Understanding of ITIL or similar ITSM frameworks & tools
• Experience in using Service Now ticketing system
• Experience in Agile framework and tools (e.g., Jira, Confluence, etc)

• Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)
• Good written and spoken English
• Measure and identify areas for improving Quality and overall Delivery
• Able to communicate efficiently
• Good Team Player

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

• Ability to collaborate / Teamwork
• Creativity & Innovation / Problem solving
• Decision Making
• Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

• Ability to understand, explain and support change
• Ability to develop and adapt a process
• Analytical Ability
• Ability to inspire others & generate people's commitment
• Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years.