0 years
0 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
ATSC L1 support Infrastructure (Tech Calls and Chats)
Must-have- English communication skills, Onsite, Shift Timing- 5:30 PM- 3:00 AM
• First level triage of issue and provide support using the SOPs on Email Client Configuration in desk
side devices and portable devices.
• Installation of Standard Windows operating System and Linux, Mac, Standard office Automation Software.
• Put in the best effort to restore data in case of crash exploring third party assistance when required.
• Configuration of Printer Drivers for local and network Printers on the laptops.
• Work with NOC team/s to update any FW rules required.
• Support the business by engaging enterprise command centre (ECC) for business-critical issues.
• Resolve hardware problems or escalate hardware problems for end user devices to suppliers.
• Provide onsite support for customer approved patch/ anti-virus updates through central Antivirus Console/ Central Patch distribution Software.
IVIEWSENSE PRIVATE LIMITED
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