Atlassian Tools Engineer

Atlassian Tools Engineer

Key Responsibilities

• Administer, configure, and customize Atlassian tools including Jira Software, Jira Service Management (JSM), Confluence, and related marketplace apps.
• Perform Atlassian Data Center upgrades, patching, and maintenance activities.
• Lead and execute migration projects such as:
• Jira/Confluence Data Center to Cloud migrations
• Cloud-to-Cloud migrations
• Develop automation scripts using Groovy, ScriptRunner, and REST APIs to enhance functionality and improve workflows.
• Implement integrations between Atlassian tools and external systems (e.g., Slack, Git, CI/CD tools, Identity Providers).
• Work closely with cross-functional teams to gather requirements and deliver scalable solutions.
• Perform, workflow design, custom fields, security settings, dashboards, reports, and automation rules.
• Troubleshoot complex issues, identify root causes, and implement long-term solutions.
• Maintain system health, performance, and governance best practices.
• Prepare and maintain technical documentation, SOPs, and migration runbooks.

Required Qualifications

• 2–5 years of hands-on experience with Atlassian tools (Jira, JSM, Confluence, Bitbucket, etc.).
• Strong expertise in:
• Jira and JSM configurations (schemes, workflows, SLAs, automation, queues, portals)
• Confluence administration and space management
• Installation, administration, and optimization of DC instances
• Groovy scripting and ScriptRunner automation
• Experience with Atlassian migrations (DC Cloud and Cloud Cloud).
• Familiarity with integrations using REST APIs and marketplace apps.
• Excellent communication and stakeholder management skills.

Certifications

• Atlassian Certified Professional (ACP) certification preferred.
• If not currently certified, the candidate must be willing to obtain ACP certification within 6 months of joining.

Nice-to-Have Skills

• Experience with Bitbucket administration.
• Familiarity with ITSM/ITIL principles.
• Understanding of Agile methodologies.
• Asset Management

Soft Skills

• Strong analytical and problem-solving abilities.
• Ability to work independently and in a team.
• Clear and articulate verbal and written communication.
• Ability to manage multiple tasks and projects simultaneously.