Asst. Office Manager (Hiring For Ireland)

USI Global Academy

2 - 4 years

32 - 40 Lacs

kochi bengaluru mumbai (all areas)

Posted:10 hours ago| Platform:

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Skills Required

front office management front office operations guest service guest handling guest relationship management leadership front desk time management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary:

The Assistant Office Manager is responsible for overseeing all front desk operations, ensuring an exceptional guest experience from arrival to departure. This role involves supervising front office staff, managing guest relations, handling complaints, and maintaining high standards of customer service and hospitality.

Key Responsibilities:

Manage daily front office operations, including reservations, check-in, check-out, and guest services.
Supervise and train front desk staff, concierge, and bell desk team to ensure smooth operation.
Maintain high standards of guest service and ensure consistent guest satisfaction.
Handle guest complaints and resolve issues promptly and professionally.
Coordinate with housekeeping, maintenance, and food & beverage departments to ensure seamless guest experiences.
Monitor room availability, occupancy, and revenue targets.
Prepare and review reports such as occupancy, arrivals, departures, and revenue.
Implement and maintain front office procedures and policies.
Ensure adherence to company standards and safety protocols.
Manage staff schedules, performance appraisals, and training programs.
Promote upselling and cross-selling of hotel services and amenities.

Qualifications & Experience:

Bachelors degree or diploma in Hospitality Management or a related field.
Minimum
3–5 years of experience
in front office operations, with at least
2 years in a supervisory or managerial role
.
Strong leadership, communication, and organizational skills.
Excellent knowledge of hotel management software (PMS – Opera, IDS, etc.).
Customer-focused, proactive, and problem-solving attitude.
Ability to work flexible hours, including weekends and holidays.

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