Key Responsibilities: Administrative Support: Managing schedules, filing important documents, and preparing sales reports. Administrative Support : R esponding to customer inquiries, providing after-sales support, and addressing complaints. Sales Process Management : Assisting with order processing, maintaining customer records, and ensuring timely delivery of products or services. Sales Team Support : Monitoring team progress, identifying areas for improvement, and assisting with promotional material and events. Communication and Collaboration : Acting as a point of contact, coordinating with other departments, and ensuring consistent brand messaging. Data Management : Maintaining accurate and organized sales records, tracking key performance indicators, and generating sales reports. Sales Skill Development : Providing data and guides to help the sales team develop skills and improve performance. Skills and Qualifications: Strong Communication and Interpersonal Skills : Effective communication is essential for interacting with customers and collaborating with the sales team. Organization and Time Management Skills : Managing schedules, prioritizing tasks, and ensuring timely completion of responsibilities are crucial. Computer Proficiency : Familiarity with CRM software, Microsoft Office Suite, and other relevant tools is often required. Problem-Solving Skills : Ability to identify and address issues, find solutions, and escalate appropriately. Customer Service Skills : Providing excellent customer service, addressing concerns, and ensuring customer satisfaction. Sales Knowledge : Understanding of the sales process, sales strategies, and sales metrics. Experience : While entry-level positions are possible, experience in sales or customer service is often preferred.
Role & responsibilities Greeting visitors: Welcoming visitors and clients in a friendly and professional manner Directing visitors: Guiding visitors to the correct person or department Answering questions: Responding to customer inquiries in a timely and polite manner Managing appointments: Scheduling and following up with appointments Performing clerical tasks: Organizing meetings, preparing presentations, and collating data Maintaining records: Keeping detailed records of visitor requests and calls received Managing supplies: Taking inventory of supplies and restocking as needed Operating office equipment: Using a fax machine, copy machine, and computer Handling deliveries: Receiving deliveries and signing for them Maintaining the reception area: Keeping the reception area and common areas clean and tidy Maintain an ongoing level of engagement and communication with key customers. Building trusting relationships with clients. Protecting the brand by maintaining a positive image. Develop and implement strategies to retain existing customers and reduce churn. Track and manage leads through the sales pipeline, ensuring timely follow-ups and conversions Ensure timely and effective resolution of customer issues and complaints. Continuously seek ways to improve the customer experience based on feedback and data analysis. Location - Gurugram Sector 18 Working Days - 5.5 Days
Role & responsibilities Process Management: Overseeing the execution of processes, ensuring adherence to established protocols and guidelines to improve efficiency. Communication: Facilitating communication between different departments to ensure alignment and clarity in process implementation. Documentation: Maintaining and updating process documentation to ensure it reflects current practices and policies. Training and Support: Providing training to team members on processes and troubleshooting any issues that arise during execution. Performance Monitoring: Measuring key performance indicators (KPIs) related to processes and analyzing data to identify areas for improvement. Compliance: Ensuring that processes comply with relevant regulations and standards. Continuous Improvement: Identifying opportunities for process enhancements and recommending changes to increase efficiency and effectiveness. Stakeholder Engagement: Collaborating with various stakeholders to gather feedback and ensure the processes meet their needs.
Role & responsibilities • Lead the catalogue on all marketplaces. • Co-ordinate with warehouse & showroom to check product detail and match MRP. • Co-ordinate with content writer/marketing team to arrange required product & creative detail. • Ownership of product hygiene on channel • Brief job and co-ordinate with designer to create new creative. • Maintain performance health of the marketplace. • Job follow-up with internal and external team. • Co-ordinate with Amazon agency for listing optimization and A+ Content. • Maintain product variation and listing new lines on marketplace. • Generate case/ticket and share required POA (plan of action). • A hands-on marketplace operation is mandatory. Note - Candidate have expertise's on Amazon is Must Company Name - Esskay Beauty Resources Pvt. Ltd. Working Days - 5.5 Days (Alternate Saturdays are working) Work Mode - Work from Office Only Location - Sector 18 Gurugram Please Note we are conducting 1st round virtual & 2nd round F2F for this role.
Role & responsibilities Coordinator with Sales Team. Order Processing Sales Order Punching & Processing Follow ups on shipment escalation Payment Follow ups CN/DN cases need to be shared Sharing samples & POP Handling all corporate accounts Generating sales reports SAP Entries Preparing All sales reports (Key Accounts) Preparing required MIS Data Follow ups on return orders.