Asst. Manager - Dispute Owner (Account Receivable)

As an Asst. Manager - Dispute Owner (Account Receivable) at Schindler India, you will play a critical role in the Australia Accounts Receivable process in BSC by taking ownership of customer disputes, ensuring timely resolution, and maintaining customer satisfaction. Your main responsibilities include: - Taking ownership of disputes identified by collectors and ensuring they are monitored through to resolution. - Analyzing the root cause of customer issues using system data and process knowledge. - Identifying the appropriate resolver (e.g., Sales, Admin, Fulfillment) and assigning the dispute for corrective action. - Following up on resolution progress and ensuring timely closure. - Moving resolved items back to the collection process or escalating unresolved issues as needed. - Maintaining accurate records of dispute types and resolution timelines. - Collaborating with internal teams to improve upstream processes and reduce recurring disputes. - Supporting harmonization of dispute codes and contributing to data quality initiatives. In order to excel in this role, you should possess the following skills and qualifications: - Strong analytical skills with the ability to interpret data across systems (e.g., accounting, contract management). - Deep understanding of business processes and organizational structure. - Excellent English communication and coordination skills. - Ability to navigate ERP and CRM systems to trace issues and identify responsible parties. - Experience in dispute management, customer service, or AR processes. - Minimum 5-6 years of experience within the organization or in a similar role. - Good to have experience in dealing with Australian customers. - High level of business acumen and internal network awareness. Preferred attributes for this role include a proactive and solution-oriented mindset, a strong sense of accountability and ownership, ability to work cross-functionally and influence without authority, commitment to customer satisfaction and continuous improvement, and readiness to work in Australia shift timings. Joining Schindler India offers you the opportunity to be part of a purpose-driven organization that shapes an industry on which two billion people rely every day. Your development is valued, and you will be supported in growing your skills and accessing a rewarding career in a diverse and supportive culture that promotes inclusion and celebrates diversity. Embark on a new journey with #TeamSchindler and contribute to enhancing the quality of life while driving innovation and promoting safety and sustainability in the cities of today and tomorrow.,