Associate

WNS Holdings

1 - 3 years

2 - 3 Lacs

Faridabad Gurugram Delhi / NCR

Posted:1 day ago| Platform:

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Skills Required

Urdu BPO Blended Process Customer Service Customer Support Customer Care Voice International Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Agent shall provide online customer service support to the application users of the Customers (Users”), that consists of the following: handling back office tickets and providing 24 hours a day and 7 days a week online enquiry and chat services to Users handling Users’ enquiries, advice and suggestions via email or online tools supporting other business units by liaising with the relevant teams from the Customer’s end, accurately documenting Users’ requests and advice provided to Users, and providing feedback on the cases in the form of documentation handling Users’ complaints, special cases or completing ad hoc tasks as required by Customer Be proactive, readily available as per schedule for incoming chats and answer them promptly Meet and Exceed the customer expectations, service level and respective targets as agreed, including the customer satisfaction, productivity and quality. Utilize support tools and resources necessary to provide the services at a high level on chats. Proactively identify the improvements to the products and services, raise an alarm whenever there is a bottleneck which hampers the user experience.

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