Associate Vice President - WFM/MIS & Automation

As an Associate Vice President (WFM, MIS & Automation) in the Business Excellence department at our Airoli, Navi office, you will be responsible for architecting and driving resource planning, advanced analytics, reporting, and automation excellence across our BPO operations. Your role will involve the following key responsibilities: - **Workforce Management & Planning** - Design scalable structures and frameworks for resource planning, capacity management, and MIS processes. - Lead and manage the complete Resource Planning function, including forecasting, scheduling, and staffing optimization. - Develop strategic WFM and capacity planning models to respond rapidly to changing business needs. - **Technology, Innovation & Automation** - Drive a culture of technology adoption and innovation in WFM and MIS solutions. - Identify and implement automation opportunities to streamline processes and improve decision accuracy. - Champion digital toolsets and analytics platforms for data-driven workforce management. - **Capacity Planning & Adaptive Execution** - Lead effective capacity planning practices and ensure optimal resource allocation. - Collaborate across functions to scale workforce plans for variable demand. - Maintain high standards of governance and communication with stakeholders. - **MIS Governance & Reporting** - Develop best-in-class MIS frameworks for operational reporting. - Enhance performance dashboards and data visualization for senior leadership. - **Performance Management & Team Development** - Mentor and develop WFM and MIS teams aligned with organizational goals. - Ensure alignment of service operations with key objectives. - **Continuous Improvement** - Drive improvements in scheduling efficiency, forecast precision, and operational agility. - Support procedural reviews and staffing forecast adjustments with cross-functional teams. **Skillset Requirements:** - 15+ years" experience in Workforce Management, Resource Planning, or Demand-Supply Management. - Strong technology and innovation orientation with hands-on experience in automation and advanced analytics. - Excellent communication, analytical thinking, and strategic leadership abilities. - Robust understanding of statistical models, AI/ML-based forecasting, and new-generation WFM technologies. - Proven experience in building and governing MIS reporting frameworks and automation systems. This position requires a transformational leader with expertise in scalable workforce management frameworks, innovation-driven problem solving, and adaptive capacity planning. If you possess the mentioned skillset and experience, we encourage you to apply for this role.,