Associate Vice President – Client Engagement

Job Title:

Location:

Department:

Industry Focus:

Associate Vice President (AVP)

Key Responsibilities:

• Act as the

  primary point of contact

  for the BFSI client, building strong, trust-based relationships with key stakeholders.
• Collaborate with the client to

  identify areas for improvement in the life insurance and deposit customer journey

  , from onboarding to servicing and retention.
• Explore and evaluate

  emerging technologies

  , digital tools, and fintech partnerships that can elevate customer experience and operational efficiency.

• Translate client needs

  into actionable business proposals, coordinating with internal tech, product, and customer service teams to deliver customized solutions.
• Conduct regular

  strategic review meetings

  with clients to discuss KPIs, innovation roadmaps, and enhancement opportunities.
• Stay updated on

  industry trends

  , regulatory changes, and competitive benchmarks in the BFSI and fintech space.
• Support the design and implementation of

  customer-centric digital experiences

  such as self-service portals, mobile apps, and omnichannel engagement tools.
• Track and report on

  client satisfaction

  , feedback, and project delivery milestones.

Qualifications:

• Bachelor’s degree in Business, Finance, Technology, or related field; MBA preferred.
• 10–15 years of experience, preferably in client-facing roles within BFSI or financial technology companies.
• Proven track record in

  client management

  , product enhancement, and

  digital transformation

  initiatives.
• Strong understanding of

  deposit products

  , compliance requirements, and customer lifecycle management.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work collaboratively across cross-functional teams, including product, tech, and customer service.