Associate - UK Voice Process

1 - 6 years

3 - 8 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


We are seeking experienced professionals for our UK Voice Process team. This role involves managing outbound calls, addressing customer requirements, and ensuring high-quality service delivery in a night shift environment. Ideal candidates will have prior experience in international voice processes, particularly in domains such as healthcare, telecom, banking.
    Make outbound calls to Uk-based customers for lead generation and customer support.
    Understand and resolve customer requirements efficiently and accurately.
    Maintain high standards of call quality, compliance, and proper documentation.
    Consistently meet performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and other KPIs.
    Upsell relevant products or services when applicable.

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Aabasoft

Information Technology

Thiruvananthapuram

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