Are you ready to take the next step in your leadership journeyAs an Operations Team Manager within our Site Leadership Team, you ll have the opportunity to directly impact our customers and business by guiding a talented group of Specialists and Analysts.
Job Summary
As an Operations Team Manager within the Site Leadership Team, you will directly manage a group of Specialists and/or Analysts responsible for engaging with our customers to offer appropriate solutions and processing the associated work. You will leverage your knowledge, experience, and relationship-building skills to enhance the performance of the department and the line of business through active participation in specific projects.
Job responsibilities
- Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications.
- Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.
- Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary.
- Ensure team s adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations.
- Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
- Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you re doing, and summarize your impact in your year-end Self-Evaluation.
Required qualifications, capabilities, and skills
- Minimum 3 years of experience in customer service or in the function being managed
- Verbal and written communication skills
- Influencing skills
- Change management skills
- Prioritization skills
- Data analysis skills
- High School diploma/GED required
Preferred qualifications, capabilities, and skills
- Previous financial industry experience
- People management experience
- 2 years of experience in a call center environment, for call center roles
If you bring that, we ll take care of the rest! When you join JPMorgan Chase & Co., well
- Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
- Provide opportunities for professional growth and advancement
- Provide a work environment of high-energy employees that are trained, coached, focused, and driven
- Provide paid classroom and on the job training, including industry leading benefits that start on day one
- Respect and value diversity, integrity, and teamwork
Work schedule
Work schedules will vary. Candidates must be willing to work schedules during , which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).
