Associate - Tele Collection

Equitas Small Finance Bank

0 - 3 years

2 - 5 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Finance Receivables accounts receivable Customer Service receivable management credit collection BFSI customer service accounting Credit Cards cash applications order to cash bfsi credit cards collections customer queries finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and experienced Associate - Tele Collection to join our team at Equitas Small Finance Bank.

Roles and Responsibility

Manage and oversee tele collection operations to achieve business objectives.
Develop and implement effective strategies to improve receivable management.
Collaborate with cross-functional teams to resolve customer complaints and issues.
Analyze and report on key performance indicators to optimize collection processes.
Provide excellent customer service and ensure timely resolution of customer queries.
Identify and mitigate risks associated with tele collection operations.

Job Requirements

Strong knowledge of BFSI industry trends and regulations.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and meet deadlines.
Proficiency in using tele collection software and tools.
Strong analytical and problem-solving skills.
Ability to build strong relationships with customers and stakeholders.
Experience working with credit cards, receivables, or tele collection operations is preferred.

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